Back Office Associate Financial Account Get A 21K Signing Bonus

ISTA Solutions

Manila

On-site

PHP 240,000 - 360,000

Full time

6 days ago

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Benefits offered by this job

Health Insurance with dependents

Attendance Bonus

10% night differential

Paid time off

Leave credits convertible to cash

Performance Appraisal

Work-life balance

Career growth opportunities

Job summary

ISTA Solutions is hiring a Back-Office Associate to join a growing team in Makati. You will work with professionals who value work-life balance and career growth, focusing on financial and healthcare-related back-office tasks.

The role requires at least 6 months of BPO experience, strong MS Excel skills, and excellent English communication. Night shifts are possible, and the company offers competitive salary and benefits to support your career development.

Qualifications

At least 6 months of BPO experience.
Experience in healthcare/finance is a plus.
Must be detail oriented.
Proficient in MS Excel.
Able to multi-task, prioritize, and manage time effectively.
Good verbal and written English skills.
Willing to work onsite in Makati.
Amenable to night shifts.

Responsibilities

Collections: complete attorney referral forms using PCC data, gather supporting documents, ensure completeness before submission.
Private Pay Statement QA: review monthly statements for accuracy, verify taxes and room rates align with census and billing rates, report discrepancies.
NAMI Review: generate reports to ensure a resident has an assigned responsible party, identify missing information for credit card portal, review Medicaid-pending and NAMI cases for relevant entries.

Skills

MS Excel

Detail-oriented

English proficiency

Night shift

Job description

Job Description:

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. Were looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Collections
- Complete attorney referral forms using information from PointClickCare (PCC).
- Gather required supporting documents, including private pay statements and resident face sheets.
- Ensure referral documents are complete for review before submission to attorneys.
Private Pay Statement QA
- Review monthly private pay statements for accuracy before generation.
- Verify that taxes and room rates match the census and approved billing rates.
- Identify and report billing discrepancies for correction.
NAMI Review
- Generate reports to ensure every resident has an assigned responsible party.
- Identify missing information that may prevent statements from appearing in the credit card portal.
- Review Medicaid-pending and NAMI cases to determine whether NAMI amounts should be entered based on the residents status.