Customer Service Representative | Earn a 21K Signing Bonus!

Ista Personnel Solutions Inc.; Mandaluyong; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

Health Insurance with free dependents*

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career growth opportunities

Learn new skills

Job summary

ISTA Solutions is seeking an experienced Customer Service Representative in Manila to join a team that prioritizes employee satisfaction and work-life balance.

You will handle customer inquiries via phone, email, and chat, resolve issues, and collaborate with multiple departments to deliver exceptional service while maintaining precise records. The role requires onsite work at Shaw Blvd, Mandaluyong and readiness for night shifts.

Qualifications

• 6 months BPO experience (Voice/Back Office)
• Healthcare account experience is a PLUS
• Strong English (verbal and written) and empathy
• Willing to work onsite at Shaw Blvd, Mandaluyong and night shift

Responsibilities

• Provides customer support through phone, email, and chat channels
• Resolves issues and accommodates inquiries to ensure customer satisfaction
• Collaborates with colleagues and other departments to resolve complex issues
• Maintains accurate records on customer interactions and feedback

Skills

Good verbal and written English

Problem-solving

Computer proficiency

Night shift willingness

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Provides customer support through different communication channels (phone, email, chat).

• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.

• Collaborates with colleagues and different departments to resolve complex issues

• Maintains accurate records on customer interactions, transaction, feedback, etc.

Requirements:

• At least 6 months BPO experience(Voice/Back Office)

• Healthcare account experience is a PLUS

• Good verbal and written English skills

• Ability to display empathy and patience in addressing customer concerns

• Strong problem-solving skills

• Adaptability to a changing work environment

• Ability to remain calm under pressure

• Proficiency in using computer systems and relevant software

• Willing to work onsite in Shaw Blvd, Mandaluyong

• Amenable working night shift

What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives

If you want to find out more about ISTA Solutions, just hop on over to our website or check out our Facebook page! Company Website: https://apply.workable.com/ista-2/?lng=en Facebook Page: https://www.facebook.com/istasolutionsph