Back Office Operations Specialist

Global Payments Inc.; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Global Payments Inc. is seeking a Back Office Representative to support the Operations Support Services Team in Manila.

The role focuses on case handling, account updates, and risk detection to ensure accurate, compliant processing of client requests. Ideal candidates are college graduates with at least 2 years in credit or financial services, with sharp attention to detail and the ability to work shifting schedules, including weekends and holidays.

Qualifications

• A college graduate with at least 2 years of relevant experience.
• Background in credit, banking, or financial services.
• Strong attention to detail and accuracy in handling account-related tasks.
• Amenable to shifting schedules, including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.

Responsibilities

• Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Begins to utilize knowledge of client products and services to research, update, and document moderately complex (i.e. low financial/compliance risk related) cardholder requests as directed; researches credit balance refunds, payments, fees, cash advance options, etc. Follows client policies and procedures to validate report disputes and remove/update inaccurate information from appropriate credit bureau systems.
• Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action.
• Demonstrates a working knowledge and ensures conformity to basic client standards/policies/procedures, regulations and Association requirements to avoid violations and punitive financial action.
• Assists with scheduling personnel/resources and prioritizing jobs to ensure uninterrupted workflow.

Skills

Attention to detail

Account handling

Flexibility

Education

College degree

Tools

Case management systems

Banking systems

Job description

Global Payments Inc. is seeking a Back Office Representative to support the Operations Support Services Team in Manila.

The role focuses on case handling, account updates, and risk detection to ensure accurate, compliant processing of client requests. Ideal candidates are college graduates with at least 2 years in credit or financial services, with sharp attention to detail and the ability to work shifting schedules, including weekends and holidays.