B2C Team Lead: Customer Experience & Ops

Synergyadvantage; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

Synergyadvantage is seeking a B2C Lead Hand/Team Leader in the Philippines to lead a group of employees and manage daily operations. The successful candidate will motivate the team, ensure compliance with policies, and maintain high levels of customer service.

The role requires a minimum of 3 years in the Call Center industry along with excellent leadership, communication, and time management skills. Candidates must have a stable internet connection and their own desktop/laptop to perform job tasks.

Qualifications

• At least 3 years of Call Center experience and 1 year of Lead Hand experience.
• Ability to motivate the team to meet department goals.
• Excellent communication skills in English, both written and verbal.

Responsibilities

• Lead a group, oversee daily operations, and ensure team meets goals.
• Utilize daily stats to coach performance issues.
• Produce reliable regular reporting and maintain client relationships.

Skills

Leadership skills

Time Management

English communication skills

Interpersonal skills

Customer service orientation

Active listening

Adaptability

Conflict resolution

Tools

MS Excel

MS Word

Job description

Synergyadvantage is seeking a B2C Lead Hand/Team Leader in the Philippines to lead a group of employees and manage daily operations. The successful candidate will motivate the team, ensure compliance with policies, and maintain high levels of customer service.

The role requires a minimum of 3 years in the Call Center industry along with excellent leadership, communication, and time management skills. Candidates must have a stable internet connection and their own desktop/laptop to perform job tasks.