B2C Fulfillment & Logistics Specialist

Etaily; Biñan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Etaily seeks an experienced Fulfillment & Logistics professional to own B2C order control across fulfillment center partners and marketplaces, driving order release, SLA adherence, backlog management, and exception handling. You will anchor processes and collaborate with cross-functional teams to optimize order status updates and handoffs.

You will work closely with the Fulfillment & Logistics Manager, advising on root-cause analyses, CAPA, and continuous improvement initiatives to refine

Qualifications

• Diploma in logistics or related field required; additional certifications are a plus.
• Relevant experience in e-commerce fulfillment, logistics operations, warehousing, inventory, or order management functions.
• Proficiency in e-commerce systems (OMS, WMS, marketplace seller centers, and order tracking databases).
• Advanced Google Workspace skills (Google Sheets) to maintain trackers and build dashboards.
• Detail-oriented with working knowledge of fulfillment SLAs, operational controls, RCA, and CAPA.
• Strong communication and stakeholder management across internal and external partners.

Responsibilities

• Spearhead B2C order processing and release across assigned fulfillment center partners from OMS/marketplace release through fulfillment and courier handover.
• Ensure orders comply with marketplace SLAs, validating status, inventory allocations, holds, cancellations, and fulfillment exceptions within cut-off deadlines.
• Build and maintain order visibility and tracking controls, overseeing open, aging, delayed, and at-risk orders to clear backlogs with FC counterparts.
• Deliver timely KPI reports and dashboard updates, analyzing fulfillment trends, SLA performance, and root causes for weekly/monthly reviews.
• Monitor marketplace SLA performance, track seller-fault cancellations and late dispatches, and prepare evidence for marketplace penalty appeals.
• Collaborate with FC partners and internal teams (Channel, CS, Inventory, Transport) to resolve order blockages and streamline handoffs.
• Manage OMS, WMS, and system integration exceptions, maintaining detailed logs and coordinating swift resolutions for inventory allocation or order status errors.
• Perform RCA and CAPA for recurring errors, delays, or SLA misses across fulfillment partners.
• Provide timely feedback and SOP documentation, recording operational controls and continuous improvement recommendations.
• Support cross-functional teams with data-driven insights to optimize fulfillment processes.

Skills

E-commerce fulfillment

Logistics ops

Warehousing

Inventory mgmt

Order management

OMS/WMS

Google Sheets

Data analysis

Stakeholder mgmt

Communication

Education

College diploma

Logistics certification

Tools

OMS

WMS

Marketplace seller centers

Order tracking databases

Job description

Etaily seeks an experienced Fulfillment & Logistics professional to own B2C order control across fulfillment center partners and marketplaces, driving order release, SLA adherence, backlog management, and exception handling. You will anchor processes and collaborate with cross-functional teams to optimize order status updates and handoffs.

You will work closely with the Fulfillment & Logistics Manager, advising on root-cause analyses, CAPA, and continuous improvement initiatives to refine