B2B Training & Quality Specialist | Shaw Mandaluyong

Concentrix; Mandaluyong; On-site; PHP 480,000 - 720,000; Full time

Job summary

Concentrix in Mandaluyong is seeking a B2B Training & Quality Specialist to drive seller capability and sales readiness across B2B teams. You will connect training insights to live selling, focusing on discovery, objection handling, value articulation, and pipeline progression.

You will facilitate onboarding and continuous learning, coach on consultative selling, evaluate readiness with role-plays and certifications, and collaborate with Sales and Quality teams to raise interaction quality.

Qualifications

• 3+ years in sales training, QA, sales enablement, or coaching.
• Experience in B2B sales or SaaS environment.
• Strong communication and presentation skills.
• Ability to translate data into practical interventions.
• Collaborative across Sales, Operations, and Training teams.

Responsibilities

• Facilitate onboarding, upskilling, and continuous learning programs.
• Train sellers on consultative selling, CRM discipline, and lead qualification.
• Evaluate readiness through role-plays, simulations, and certifications.

Skills

Communication skills

Presentation skills

Behavioral coaching

Cross-functional collaboration

Job description

Job Title: B2B Training & Quality Specialist

Location: Shaw, Mandaluyong

The B2B Training & Quality Specialist drives seller capability, sales readiness, and interaction quality across B2B sales teams. Moving beyond traditional compliance and curriculum delivery, this role directly connects training and quality insights to the live B2B selling environment—focusing on discovery, objection handling, value articulation, and pipeline progression.

KEY RESPONSIBILITIES:

• Facilitate Programs: Deliver new-hire onboarding, upskilling, and continuous learning programs.
• Build B2B Skills: Train sellers on consultative selling, prospecting, lead qualification, and CRM discipline.
• Evaluate Readiness: Conduct role-plays, simulations, knowledge assessments, and seller certifications.

Quality Assurance & Coaching

• Audit Interactions: Evaluate customer interactions against B2B sales quality standards, focusing on behavioral execution over simple compliance.
• Targeted Coaching: Provide data-driven coaching based on call observations, quality trends, and performance gaps.
• Calibrate Standards: Participate in quality calibration sessions across Sales, Operations, and Training teams.
• Root-Cause Analysis: Analyze performance data to distinguish knowledge gaps from skill, process, or execution issues.
• Content Maintenance: Create and update training guides, assessments, and quality tools based on client needs and performance trends.

Stakeholder Partnership

• Collaborate: Partner with Sales leaders and client stakeholders to align training with business goals.
• Report Insights: Deliver objective performance observations and actionable intervention strategies.

QUALIFICATIONS:

• Experience: 3+ years of combined in Sales Training, QA, Sales Enablement, or Sales Coaching.
• Sales Environment: Proven track record facilitating training or evaluating quality within a B2B sales/SaaS environment.
• Core Skills: Strong communication, presentation, and behavioral coaching skills.
• Analytical Skills: Ability to translate performance data and root-cause analysis into practical interventions.
• Collaboration: Experience with cross-functional stakeholder management and quality calibration.