B2B Sales Enablement & Quality Coach

Concentrix; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix is seeking a B2B Training & Quality Specialist to develop seller capability, ensure sales readiness, and monitor interaction quality across B2B teams.

You will combine training, coaching, quality assurance, and performance analysis to align learning with the actual sales environment, driving continuous improvement and CRM discipline.

Key focus areas include new-hire training, certification readiness, coaching, and translating quality findings into targeted actions with stakeholders.

Qualifications

• Bachelor’s degree or equivalent relevant professional experience.
• 3+ years of experience in Sales Training, Quality Assurance, Sales Enablement, Learning & Development, Sales Coaching, or related function.
• Experience facilitating training and/or conducting quality evaluations within a sales environment.
• Strong communication, facilitation, presentation, and coaching skills.
• Ability to analyze performance data and translate findings into practical coaching or learning interventions.
• Experience with quality calibration, root-cause analysis, and continuous improvement.

Responsibilities

• Facilitate new-hire, upskilling, refresher, and continuous-learning programs for B2B sales teams.
• Deliver practical training covering product knowledge, sales processes, customer engagement, and client-specific requirements.
• Develop seller capability in consultative selling, discovery and probing, objection handling, value proposition, prospecting, lead qualification, and account engagement.
• Conduct role plays, simulations, knowledge assessments, and sales-readiness evaluations.
• Adapt training approaches based on learner needs, business requirements, and observed performance gaps.

Skills

Sales training

Quality assurance

Coaching

Facilitation

Communication

Analytics

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Salesforce CRM

Job description

Concentrix is seeking a B2B Training & Quality Specialist to develop seller capability, ensure sales readiness, and monitor interaction quality across B2B teams.

You will combine training, coaching, quality assurance, and performance analysis to align learning with the actual sales environment, driving continuous improvement and CRM discipline.

Key focus areas include new-hire training, certification readiness, coaching, and translating quality findings into targeted actions with stakeholders.