B2B Sales Advisor I — Inbound/Outbound Growth

Concentrix; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

Concentrix in Makati, Philippines seeks a B2B Sales Advisor I to interface with customers via inbound/outbound calls or online channels, selling basic products and services. You will process orders, provide information, and deliver essential customer service while aiming to meet sales targets.

Responsibilities include using scripts to identify needs, proposing suitable offerings, maintaining product knowledge, and ensuring KPIs are met.

Responsibilities

• Achieve specific sales targets and maximize sale opportunities on each call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to customers meets contractual sales goals and other KPIs
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Job description

Concentrix in Makati, Philippines seeks a B2B Sales Advisor I to interface with customers via inbound/outbound calls or online channels, selling basic products and services. You will process orders, provide information, and deliver essential customer service while aiming to meet sales targets.

Responsibilities include using scripts to identify needs, proposing suitable offerings, maintaining product knowledge, and ensuring KPIs are met.