B2B Customer Service Analyst: Order Entry (Mexico)

Moen; Mexico; On-site; MXN 240,000 - 360,000; Full time

Job summary

Fortune Brands Innovations, Inc. in Mexico is seeking a Customer Service Analyst - Order Entry to join a fast-paced, collaborative team that delivers high-quality service to our B2B customers.

You will manage emails and calls, process quotes and orders, update order statuses, handle discrepancies, and work with Pricing, Sales, Transportation and Finance to ensure accurate, timely fulfillment in a dynamic environment.

Qualifications

• Minimum of 2 years of customer service experience in a service industry.
• Advanced English.
• Proficient in Excel, Word, and PowerPoint; prior SAP experience is preferred.

Responsibilities

• Process quotes and orders for customers.
• Create and manage order modifications in alignment with customer requests.
• Respond to customer inquiries including order status, inventory, product information, and pricing.
• Manage and resolve customer issues via phone and email ensuring quality service.
• Collaborate with cross-functional departments (Pricing, Sales Admin, Transportation, Finance, Quality, Marketing, Inside Sales).
• Ensure understanding of current technology to respond to customer requests promptly.

Skills

Advanced English

Excel

Word

PowerPoint

Tools

SAP

Job description

Fortune Brands Innovations, Inc. in Mexico is seeking a Customer Service Analyst - Order Entry to join a fast-paced, collaborative team that delivers high-quality service to our B2B customers.

You will manage emails and calls, process quotes and orders, update order statuses, handle discrepancies, and work with Pricing, Sales, Transportation and Finance to ensure accurate, timely fulfillment in a dynamic environment.