Bilingual Customer Service Agent

Qualfon Philippines, Inc.; Mexico; On-site; PHP 611,000 - 855,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

100% paid training

Job summary

Qualfon Philippines, Inc. is seeking an onsite Customer Service Representative in Mexico City to deliver high-quality support for a grocery delivery and pickup campaign. You will provide personalized assistance, listen actively, and resolve inquiries with empathy to ensure first-contact satisfaction.

The role requires Advanced English (B2+/C1), 1–2 years in BPO or customer service, fast typing (25 wpm), and shifts that rotate. A high school diploma and full documentation are needed.

Qualifications

• English proficiency at B2+ to C1 level.
• 1-2 years of experience in BPO or customer service.
• Typing at least 25 words per minute with 90% accuracy.
• Knowledge of MS Office and the Internet.
• Willingness to work rotating shifts.
• Completed high school diploma.
• 18 years or older with valid documentation.

Responsibilities

• Provide personalized and high-quality customer service.
• Listen actively and resolve inquiries with empathy and professionalism.
• Ensure customer satisfaction from the first contact.
• Manage multiple tasks while delivering exceptional service.

Skills

Advanced English

Customer service

Typing speed 25 wpm

Education

High school diploma

Job description

OVERVIEW

Join the Team!

Are you looking for a stable opportunity with growth, benefits, and a positive work environment?

We are hiring onsite Customer Service Representatives in Mexico City. Be part of a company that values your professional development and well-being.

RESPONSIBILITIES

What will you do in this role?

You’ll be working for one of ONSITEcampaigns, in one of our account that operates a grocery delivery and pick-up service.

Provide personalized and high-quality customer service.

Actively listen and resolve inquiries with empathy and professionalism.

Ensure customer satisfaction from the first contact.

Manage multiple tasks while delivering exceptional service.

QUALIFICATIONS

What are we looking for?

Advanced English (B2+ - C1)

Experience in BPO or customer service (1-2 years).

Ability to type 25 words per minute with 90% accuracy.

Knowledge of MS Office and the Internet.

Availability to work rotating shifts.

Completed high school diploma.

18 years or older with complete documentation (CURP, NSS, Tax Certificate, etc.).

Positive attitude, problem-solving, and multitasking skills.

What we offer

Competitive salary+ performance bonus.

Opportunities for career growth and development.

100% paid training.

Location

100% ONSITE role!

Ready to take the next step in your career?