B2B Customer Operations Analyst

TransUnion; Mexico; Hybrid; PHP 2,344,231 - 3,207,896; Full time

Job summary

TransUnion is seeking a Customer Service Analyst to provide operational support for corporate clients (B2B). You will handle user access, password resets, and routine incidents while maintaining service excellence in a high-volume environment.

The role emphasizes using CRM tools (Salesforce) and Power BI for service metrics, with a focus on timely, empathetic customer support and continuous improvement.

Qualifications

• 2–3 years of experience in customer service or call center environments.
• Experience managing user access, password resets, and basic operational incidents.
• Strong communication skills, patience, and customer-oriented mindset.
• Ability to work under pressure in high-volume, time-sensitive environments.
• Experience using CRM or ticketing tools (Salesforce preferred, others acceptable)
• Intermediate English proficiency.

Responsibilities

• Focus on day-to-day customer service activities such as user creation, modification, and deactivation, handling inbound and outbound calls, resolving first‑level incidents, and escalating technical issues when needed.
• Supports service reporting, dashboard creation, and continuous improvement initiatives to enhance customer experience.
• Ensure uninterrupted access to TransUnion products for corporate clients.
• Deliver timely, empathetic, and effective customer support.
• Support service performance tracking through KPIs and reporting.
• Contribute to continuous improvement and operational stability.

Skills

Customer service

Communication

Patience

Work under pressure

English proficiency

Tools

Salesforce

Power BI

Job description

TransUnion is seeking a Customer Service Analyst to provide operational support for corporate clients (B2B). You will handle user access, password resets, and routine incidents while maintaining service excellence in a high-volume environment.

The role emphasizes using CRM tools (Salesforce) and Power BI for service metrics, with a focus on timely, empathetic customer support and continuous improvement.