Customer Service Analyst

TransUnion; Mexico; On-site; PHP 2,344,231 - 3,207,896; Full time

Job summary

TransUnion is seeking a Customer Service Analyst to provide operational support for corporate clients (B2B). You will handle user access, password resets, and routine incidents while maintaining service excellence in a high-volume environment.

The role emphasizes using CRM tools (Salesforce) and Power BI for service metrics, with a focus on timely, empathetic customer support and continuous improvement.

Qualifications

• 2–3 years of experience in customer service or call center environments.
• Experience managing user access, password resets, and basic operational incidents.
• Strong communication skills, patience, and customer-oriented mindset.
• Ability to work under pressure in high-volume, time-sensitive environments.
• Experience using CRM or ticketing tools (Salesforce preferred, others acceptable)
• Intermediate English proficiency.

Responsibilities

• Focus on day-to-day customer service activities such as user creation, modification, and deactivation, handling inbound and outbound calls, resolving first‑level incidents, and escalating technical issues when needed.
• Supports service reporting, dashboard creation, and continuous improvement initiatives to enhance customer experience.
• Ensure uninterrupted access to TransUnion products for corporate clients.
• Deliver timely, empathetic, and effective customer support.
• Support service performance tracking through KPIs and reporting.
• Contribute to continuous improvement and operational stability.

Skills

Customer service

Communication

Patience

Work under pressure

English proficiency

Tools

Salesforce

Power BI

Job description

## Customer Service AnalystApplylocations: Eagle - D.F. Del. Miguel Hidalgotime type: Full timeposted on: Posted Todayjob requisition id: 19041132TransUnion's Job Applicant Privacy Notice**Team Overview**At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. This role is responsible for providing operational customer support to TransUnion’s corporate clients (B2B). This role ensures continuous and uninterrupted access to contracted products through efficient user management, inbound and outbound call handling, and first‐level incident resolution, while maintaining a strong service mindset and focus on operational excellence. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment. **Role Overview And Core Responsibilities*** 2–3 years of experience in customer service or call center environments* Experience managing user access, password resets, and basic operational incidents* Strong communication skills, patience, and customer‐oriented mindset* Ability to work under pressure in high‐volume, time‐sensitive environments* Experience using CRM or ticketing tools (Salesforce preferred, others acceptable)Whether you’re already proficient or continue developing, we’re happy to support growth in:* Service KPIs and performance indicators analysis* Power BI or reporting tools for service metrics* Prior experience supporting corporate clients (B2B)* Intermediate English proficiency (nice to have) **Required Knowledge And Experiences*** This role focuses on day‐to‐day customer service activities such as user creation, modification, and deactivation, handling inbound and outbound calls, resolving first‐level incidents, and escalating technical issues when needed.* Supports service reporting, dashboard creation, and continuous improvement initiatives to enhance customer experience.* Ensure uninterrupted access to TransUnion products for corporate clients* Deliver timely, empathetic, and effective customer support* Support service performance tracking through KPIs and reporting* Contribute to continuous improvement and operational stability#LI-Hybrid **TransUnion Overview:**At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our **Workforce for Good**, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.Be a part of our **Workforce for Good** – you’ll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Rep II, Customer Support OperationsBeware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact [e-mail] or [phone] for assistance.