B2B Customer Success Representative (Inside Sales Support)

Sutherland; Taguig; On-site; PHP 279,000 - 468,720; Full time

Job summary

Sutherland is seeking a customer service professional in the Philippines to support global Sales Specialists via voice, email, and chat. You will demonstrate products, guide setup and configuration, and document interactions in Salesforce while collaborating with sales, product, and marketing teams to enhance the customer experience.

A focus on upselling and knowledge base improvements will be important. The ideal candidate has 1 year of BPO experience in a technical account, 3–6 months of sales

Qualifications

• Graduate with an Associate or Bachelor's degree (preferred).
• At least 1 year of BPO customer service experience in a technical account.
• At least 3–6 months of sales or upselling experience.
• Excellent English communication skills (written and spoken).
• Comfortable working in a fast-paced, changing environment.

Responsibilities

• Support global Sales Specialists through voice, email, and chat.
• Conduct product demonstrations and basic product walkthroughs.
• Assist customers with product setup, configuration, and installation inquiries.
• Document customer interactions using Salesforce.
• Collaborate with Sales, Product Management, and Marketing to improve the customer experience.
• Help enhance the product knowledge base by identifying opportunities for new or improved content.

Skills

Excellent English communication

Fast-paced environment

Customer service

Education

Associate or Bachelor's degree

Tools

Salesforce

Job description

• Support global Sales Specialists through voice, email, and chat.
• Conduct product demonstrations and basic product walkthroughs.
• Assist customers with product setup, configuration, and installation inquiries.
• Document customer interactions using Salesforce.
• Collaborate with Sales, Product Management, and Marketing to improve the customer experience.
• Help enhance the product knowledge base by identifying opportunities for new or improved content.

We're Looking For

• Graduate of any Associate or Bachelor's degree (preferred)
• At least 1 year of BPO customer service experience in a technical account
• At least 3-6 months of sales or upselling experience
• Excellent English communication skills (written and spoken)
• Comfortable working in a fast-paced, changing environment