B2B CSR Specialist | Growth, Bonuses & Career Path

Transcom Worldwide (Philippines), Inc.; Pasig; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health benefits

Career development

Collaborative team

Modern facilities

Job summary

Transcom Worldwide (Philippines), Inc. is seeking a customer service representative to join the Pasig team. You will handle inquiries via phone, email, and chat, delivering accurate answers and escalating issues as needed.

The role emphasizes empathy, problem-solving, and documentation of interactions, with a focus on quality service and customer satisfaction in a dynamic environment.

Qualifications

• At least college level education.
• 18 years old or older.
• Call Center experience (6 months) is required.
• Experience in B2B campaigns.
• Strong verbal and written communication skills.
• Must be willing to work onsite with a flexible schedule.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Provide accurate, timely responses to questions.
• Identify and resolve issues, escalate complex cases.
• Maintain detailed records of interactions and resolutions.
• Contribute to ongoing improvement of service processes.
• Adhere to company policies and quality standards.

Skills

Communication

Problem-solving

CRM proficiency

CSR experience

English fluency

Adaptability

Education

College level or higher

Tools

CRM software

Job description

Transcom Worldwide (Philippines), Inc. is seeking a customer service representative to join the Pasig team. You will handle inquiries via phone, email, and chat, delivering accurate answers and escalating issues as needed.

The role emphasizes empathy, problem-solving, and documentation of interactions, with a focus on quality service and customer satisfaction in a dynamic environment.