B2B Customer Service Representative | Pioneer Campaign | Pasig

Transcom Worldwide (Philippines), Inc.; Pasig; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health benefits

Career development

Collaborative team

Modern facilities

Job summary

Transcom Worldwide (Philippines), Inc. is seeking a customer service representative to join the Pasig team. You will handle inquiries via phone, email, and chat, delivering accurate answers and escalating issues as needed.

The role emphasizes empathy, problem-solving, and documentation of interactions, with a focus on quality service and customer satisfaction in a dynamic environment.

Qualifications

• At least college level education.
• 18 years old or older.
• Call Center experience (6 months) is required.
• Experience in B2B campaigns.
• Strong verbal and written communication skills.
• Must be willing to work onsite with a flexible schedule.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Provide accurate, timely responses to questions.
• Identify and resolve issues, escalate complex cases.
• Maintain detailed records of interactions and resolutions.
• Contribute to ongoing improvement of service processes.
• Adhere to company policies and quality standards.

Skills

Communication

Problem-solving

CRM proficiency

CSR experience

English fluency

Adaptability

Education

College level or higher

Tools

CRM software

Job description

About the role

Transcom Worldwide (Philippines), Inc. is looking for passionate and tech-savvy Customer Service Representatives to join our dynamic team in Pasig City. In this role, you will be the voice of a leading brand, delivering top-tier support to customers across a range of innovative consumer products. You'll handle inquiries, troubleshoot concerns, and ensure every interaction reflects the quality and reliability the brand is known for-driving customer satisfaction, loyalty, and a seamless digital experience.

What you'll be doing

• Handle inbound customer inquiries and complaints via phone, email, and chat
• Provide accurate and timely responses to customer questions and concerns
• Identify and resolve customer issues, and elevate complex cases as needed
• Maintain detailed records of customer interactions and document resolutions
• Contribute to the continuous improvement of customer service processes and procedures
• Adhere to company policies, procedures, and quality standards

What we're looking for

• Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
• Strong problem-solving and decision-making abilities to effectively handle customer inquiries and concerns
• Proficient in using computer systems and customer relationship management (CRM) software
• Previous experience in a customer service or call centre environment is preferred
• Fluency in English and the ability to communicate effectively in a team environment
• Flexible and adaptable to work in a fast-paced, dynamic environment

Qualifications for a CSR Role

• At least college level.
• Must be 18 years old and above.
• Call Center experience (6 months) is required.
• Experience in B2B Campaigns.
• Strong verbal and written communication skills.
• Must be willing to work onsite with a flexible schedule.

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for career development and growth
• Supportive and collaborative team environment
• Modern and comfortable work facilities

About us

Transcom Worldwide (Philippines), Inc. is a leading provider of customer experience solutions, specialising in customer service, technical support, and sales. With a global presence and a strong track record, we are committed to delivering exceptional service and creating lasting value for our clients and their customers.