Customer Service Representative (CSR- Onsite) Electronic E-commerce Campaign- Manila, Philippines

Transcom; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In‑house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

A leading customer service provider in Metro Manila is seeking a Customer Service Representative to join their Electronic E-commerce Campaign team. The role focuses on ensuring customer satisfaction through effective communication and problem-solving. Responsibilities include managing customer inquiries via phone, email, and fax, alongside meeting specific performance targets. The position offers a range of appealing perks including health benefits, allowances, and development opportunities, all within a supportive and energetic work environment.

Qualifications

• Ownership of quality, competence, and commitment is essential.
• Candidates must thrive on autonomy and results-focus.
• High personal energy and the ability to work in a lively environment are important.

Responsibilities

• Provide customer service to clients via phone, fax, or email.
• Handle calls and perform data input accurately.
• Support colleagues to maintain motivation and teamwork.
• Meet and exceed targets set by the Team Leader.
• Engage in problem-solving and implement process improvements.

Skills

Positive attitude

Excellent interpersonal skills (written and oral)

Results-focused

High motivation and strong work ethic

Highly flexible and open to change

Job description

Customer Service Representative (CSR) – Electronic E-commerce Campaign – Manila, Philippines

Location: Philippines, Pasig Ayala 30th

Job Category: Customer Service Representative (CSR)

Language: English

Transcom is looking for talented individuals to join our awesome team! As a Customer Service Representative (CSR) for an Electronic E-commerce Campaign, you will focus on driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

What’s in it for you?

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In‑house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

Responsibilities

• Offer a full range of customer service to assigned Employer’s clients via phone, fax, or email, ensuring the service is accurate, polite, and competent.
• Handle incoming and outgoing calls (including sales calls), and perform related data input and back‑office tasks with precision and minimal errors.
• Additional responsibilities may be added as the needs of the business change and expand.
• Be open to constructive feedback from Team Leaders, TQM, and other CSRs, and enthusiastically apply the tools given to improve work quality.
• Support colleagues to maintain high motivation and teamwork.
• Take full responsibility for assigned tasks and required actions.
• Understand, meet, and exceed targets set by the Team Leader for different clients/projects.
• Propose motivational activities and continuous improvement ideas.
• Meet all attendance minimums, adhere to scheduled breaks and lunches, and maintain zero justified complaints.
• Use the Intranet for self‑training and self‑development.
• Understand quality expectations for the different clients and projects; continuously improve work quality by learning new skills.
• Actively engage in problem‑solving, propose process improvements, and implement TranscomWW standard practices.

Qualifications

• Positive attitude.
• Excellent interpersonal skills (written and oral).
• Ownership of quality, competence, and commitment.
• Results‑focused within the franchise framework, thriving on autonomy.
• High motivation and a strong work ethic.
• High personal energy and a lively environment.
• Highly flexible and open to change or improvements.

What Life at Transcom is Like

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom, turning potential into skill, gaining recognition for hard work, being a team player, and supporting others. We champion positive, lasting change and value an inclusive culture focused on people, dignity, equality, and respect.

This is why genuine concern is so vital to us, and why our “Malasakit” culture drives everything we do.

Note: Please have your pre‑employment documents ready (e.g., SSS, Pag‑ibig, TIN) prior to your start date with Transcom.

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