Azure Cloud Operations & Automation Analyst

WTW; Taguig; On-site; PHP 700,000 - 900,000; Full time

Job summary

WTW in Metro Manila is seeking a Cloud Operations Analyst to join a global team supporting Azure cloud infrastructure for Insurance Consulting and Technology products.

You will handle ITSM processes, monitor system health, respond to alerts, and collaborating with engineers to automate deployments using IaC and CI/CD. Strong communication across time zones and ITIL experience are valued; the role includes rotating shifts as needed.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• Experience supporting Azure or other cloud providers.
• Hands-on with infrastructure monitoring and observability tools.
• Strong ITIL Service Management knowledge.

Responsibilities

• Handle ITSM processes including Change, Incident, Problem, Monitoring, Maintenance, and Service Requests.
• Configure and respond to monitoring alerts for system health and security.
• Support production and non-production environments to maintain uptime.
• Develop automation and IaC scripts.
• Collaborate with architects, engineers, and developers on delivery.
• Document operational knowledge and best practices.

Skills

Analytical skills

English communication

Scripting

Education

Bachelor's degree in CS/IT or related field

Tools

Azure

Monitoring tools

IaC tooling

CI/CD tooling

Job description

WTW in Metro Manila is seeking a Cloud Operations Analyst to join a global team supporting Azure cloud infrastructure for Insurance Consulting and Technology products.

You will handle ITSM processes, monitor system health, respond to alerts, and collaborating with engineers to automate deployments using IaC and CI/CD. Strong communication across time zones and ITIL experience are valued; the role includes rotating shifts as needed.