Azure Cloud Operations Analyst - Hybrid, Rotating Shifts

weSource Management Consultancy Firm; Manila; Hybrid; PHP 837,000; Full time

Job summary

A leading consultancy firm in Metro Manila is seeking a Cloud Operations Support Analyst. This hybrid position offers a salary of up to 75K PHP and operates on a rotating shift schedule. Candidates should have hands-on experience in Azure Cloud Support and strong problem-solving abilities. Responsibilities include providing L1-L3 support, managing incidents, and collaborating with a global team to enhance service delivery. Interested applicants should be proficient in Microsoft Office, particularly Excel, and have service management knowledge.

Qualifications

• Hands-on experience in Azure Cloud Support or Helpdesk Teams.
• Experience supporting Cloud technologies.
• Excellent communication and organization skills.
• Experience dealing with varied client issues.
• Knowledge of Cloud Computing and interest in certification.

Responsibilities

• Provide pre and post support for software applications.
• Offer L1-L3 support for Azure Cloud.
• Manage incident requests and escalate when needed.
• Conduct root cause analysis for incidents.
• Report performance and maintain SLAs.

Skills

Azure Cloud Support

Excellent communication

Analytical skills

Problem-solving skills

Microsoft Office Applications

Service Management knowledge

Education

Service Management qualification

Tools

ServiceNow

Microsoft Excel

Job description

A leading consultancy firm in Metro Manila is seeking a Cloud Operations Support Analyst. This hybrid position offers a salary of up to 75K PHP and operates on a rotating shift schedule. Candidates should have hands-on experience in Azure Cloud Support and strong problem-solving abilities. Responsibilities include providing L1-L3 support, managing incidents, and collaborating with a global team to enhance service delivery. Interested applicants should be proficient in Microsoft Office, particularly Excel, and have service management knowledge.