AWS Automation & Incident Operations Engineer

ECLARO; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ECLARO is seeking an experienced IT Operations professional in the Philippines to provide technical support, configuration, and troubleshooting for core applications including Automation Engine, LifePRO, and EAS.

The role emphasizes AWS core services, automation workflow configuration, patch management, incident and root-cause analysis, and collaboration with IT and business stakeholders to ensure reliable system processing and secure operations.

Qualifications

• Bachelor's degree or equivalent experience.
• 3 – 5 years of IT/ops experience.
• Self-motivated.
• Analyzing information.
• Problem solving skills Leadership.
• Teamwork.

Responsibilities

• Provide technical support, configuration, and troubleshooting for core applications: Automation Engine, LifePRO, and EAS.
• Responsible for nightly cycle support, including after-hours incident resolution.
• Design and modify moderately complex automation workflows or batch processes.
• Identify root cause and lead Root Cause Analysis meetings with minimal assistance.
• Complete full project lifecycle from design to implementation.
• Understand network security, application security, and file-share permissions.
• Facilitate resolution of application issues with business, IT, or vendors.
• Gather system requirements and support testing.
• Contribute to project plans and timelines.
• Adhere to configuration and change management policies.

Skills

AWS Core Services

Automation / Batch Workflow

PowerShell Scripting

Patch Management

Networking & Systems Fundamentals

Service Desk Escalation Support

Incident Management

Education

Bachelor's degree or equivalent experience

Experience: 3 – 5 years

Tools

Datadog Monitoring

AWS Automation Tools

Jira Administration

CI/CD Pipelines

Vulnerability Management

Job description

ECLARO is seeking an experienced IT Operations professional in the Philippines to provide technical support, configuration, and troubleshooting for core applications including Automation Engine, LifePRO, and EAS.

The role emphasizes AWS core services, automation workflow configuration, patch management, incident and root-cause analysis, and collaboration with IT and business stakeholders to ensure reliable system processing and secure operations.