Assistant Vice President – Workforce Management

Genpact Services LLC; Muntinlupa; On-site; PHP 3,000,000 - 5,000,000; Full time

Job summary

Genpact is seeking an Assistant Vice President Workforce Management to design, run, and execute WFM operations across delivery centers. The role leads large WFM programs, implements robust solutions, and partners with digital teams to introduce breakthrough technology, including RPA, to enhance productivity and client experience.

Based onsite in the Philippines with potential time-zone flexibility, you will oversee staffing, forecasting, and performance reporting while driving continuous

Qualifications

• Bachelors in Commerce, Economics, Finance or related field.
• Master's degrees in Business Administration, Finance or Analytics are listed.

Responsibilities

• Lead service delivery on WFM operations to achieve/exceed business expectations including staffing, scheduling, forecasting, capacity planning, performance reporting, real-time management, and training on WFM.
• Lead client conversations and manage large WFM teams across multiple locations while promoting cultural diversity.
• Lead WFM program delivery, manage P&L, drive continuous improvement and value delivery.
• Collaborate with senior management on growth strategy and operational planning.

Education

Bachelor's in Commerce

Bachelor's in Economics

Master's in Finance

Master's in Business Administration

Master's in Business Analytics

Job description

Lead - Workforce Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Assistant Vice President Workforce Management. The leader in this role will be responsible for design running execution of all assigned workforce management operations ensuring all the delivery centers meets customer and organization needs. The role involves leading large workforce management programs designing robust WFM solutions for new and existing clients bringing in industry expertise on Workforce management fundamentals latest WFM tools and technology disrupting the function to help clients deliver best in class experience and productivity solutions.

The WFM leader must be open to work onsite and across timezones (Evening to Night shift) depending upon the client requirements. Responsibilities:

• Lead service delivery on WFM operations to achieve/exceed business expectations including Staffing scheduling forecasting capacity Planning performance reporting real time management technology utilization training and development on WFM stakeholder communication and driving continuous improvement of WFM services in operations.
• Ability to lead Client Conversations effectively and lead large WFM team across multiple locations & be able to assimilate & encourage cultural diversity.
• Lead overall WFM performance delivery setting up large WFM programs as a service and its stabilization transitions managing program financials (P&L) People metrics Continuous Improvement and Driving Transformation and value delivery
• Collaborate with senior management as it relates to business growth strategy and operational planning.
• Implement appropriate mechanisms to identify understand and call out performance gaps and/or performance breakthroughs.
• Develop and implement improvement plans to close performance gaps.
• Take a lead and work with digital teams to introduce breakthrough technology solutions (E.g.: RPA) into existing WFM operations.
• Lead knowledge design implementation & support for complex domain within Workforce Management Function.
• Monitor & review solution implementation process in a reciprocal manner.
• Collaborate for new deal process including WFM solutioning pricing due diligence transition and stabilization.
• Be responsible for the way in implementing new WFM technologies in workforce management operations and display executive presence.
• Be a senior partner concern point for resolving customer & internal issues related to WFM function.
• Maintain & grow excellent customer relations focus on improving NPS for WFM as a service.

Qualifications

Bachelors

• Commerce, Bachelors
• Economics, Bachelors
• Finance, Masters
• Business Administration, Masters
• Business Analytics

Certifications

Certified Payroll Professional (CPP) - Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning

Required Skills

Change Management, Commercial Excellence, Delivery Management, Human Resources Operations, People Leadership, Project Management, Workforce Planning

Language

English

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Workforce Management

Remote Type -

Office

Work Shift -

Rotating (Philippines)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.