Airline IT Support Engineer (2nd Line)

1074 Amadeus Marketing Philippines Inc.

Makati

On-site

PHP 469,000 - 714,000

Full time

5 days ago

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Benefits offered by this job

Flexible working model

Health benefits

Bonus opportunities

Caregiving benefits

Job summary

Amadeus Airline IT Support Associate role based in Makati, Philippines, provides second level support for Amadeus solutions and acts as a bridge to 3rd level groups. The incumbent will monitor, investigate, and resolve incidents and service requests while keeping customers updated on progress.

The ideal candidate has a Bachelor's in IT or related field, 1–2 years in a HelpDesk, and strong English communication to assist both internal and external users with Amadeus products and system

Qualifications

Bachelor's Degree in Information Technology or equivalent.
1–2 years' experience in a HelpDesk role or equivalent.
Strong English verbal and written communication.

Responsibilities

Provide proactive monitoring, and consulting services to preempt problems within Amadeus solutions.
Respond to customers’ questions concerning Amadeus Solutions to ensure high satisfaction.
Analyze, diagnose and correct problems within defined service levels for fast recovery.
Troubleshoot client environments using system & network tools to diagnose communication problems.
Log all questions and issues into the problem tracking system and assist 3rd level groups.

Skills

HelpDesk

Customer Support

English proficiency

Problem solving

Education

Bachelor's Degree in Information Technology or equivalent

Job description

The ideal candidate has a Bachelor's in IT or related field, 1–2 years in a HelpDesk, and strong English communication to assist both internal and external users with Amadeus products and system

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