Airline IT Support Analyst – Departure Control Systems

Amadeus; Taguig; On-site; PHP 480,000 - 680,000; Full time

Benefits offered by this job

Global DNA

Learning opportunities

Flexible working model

Diversity and inclusion

Rewards package

Job summary

Amadeus is seeking an Airline IT Support Analyst for Departure Control Systems (Check in, Kiosk, Baggage) to join the Airline Resolution Center. You will monitor incidents, respond to customer questions, and collaborate with 3rd level groups to resolve complex issues, while supporting key accounts with timely updates.

The role requires 3+ years of related experience, strong English communication, and the ability to learn Amadeus products and system interactions to respond accurately to customer

Qualifications

• 3 years or more experience within an Airline Help Desk position or equivalent Amadeus Departure Control Systems experience.
• Good English verbal and written communication skills.
• Ability to learn Amadeus products, solutions, and system interactions to respond accurately to customer questions.

Responsibilities

• Provide proactive monitoring and incident records to resolve problems before customers notice.
• Respond to customer questions about Amadeus Solutions to ensure satisfaction.
• Diagnose and troubleshoot problems using system and network tools to restore services quickly.
• Coordinate investigation of serious issues with expert groups to achieve fast restoration of service.
• Provide account management for key customers, manage escalations and update customers regularly.
• Activate on-call support for outside-hours escalations.
• Provide updates on incident status and proactive measures taken.
• Develop detailed knowledge of applications and contribute to knowledge base improvements.

Skills

Airline Help Desk experience

English communication

Learn Amadeus products

Tools

GoToAssist

PING

TRACERT

Incident tracking system

Job description

Amadeus is seeking an Airline IT Support Analyst for Departure Control Systems (Check in, Kiosk, Baggage) to join the Airline Resolution Center. You will monitor incidents, respond to customer questions, and collaborate with 3rd level groups to resolve complex issues, while supporting key accounts with timely updates.

The role requires 3+ years of related experience, strong English communication, and the ability to learn Amadeus products and system interactions to respond accurately to customer