Airline IT Support Pro — Hybrid, Reservations/Ticketing

Amadeus IT Group S.A.; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Amadeus IT Group S.A. is hiring an Airline IT Support Analyst to provide high-quality second-level support for the Airline IT ecosystem, including Altea and related reservations/ticketing systems.

The role emphasizes proactive problem-prevention, timely incident resolution, and close collaboration with Global Operations and Development teams. The ideal candidate has 2–3 years in airline/GDS support, strong English communication, and a good grasp of the travel business.

Qualifications

• Bachelor’s degree in Tourism or equivalent required.
• 2–3 years experience in Airline or GDS Help Desk or Reservations/Ticketing.
• Good understanding of Tourism and Travel business and Amadeus.
• Strong English written and verbal communication with problem-solving ability.
• Experience with Altea solutions is preferred.

Responsibilities

• Provide proactive monitoring and consulting to preempt problems in Amadeus solutions.
• Respond to customer questions about Amadeus solutions to ensure satisfaction.
• Analyze, diagnose, and correct problems within defined service levels with focus on first contact resolution.
• Coordinate investigations of serious problems with expert groups for fastest restoration of service.
• Provide updates to customers on status of critical problems.

Skills

English communication

Problem-solving

Customer support

Education

Bachelor’s Degree in Tourism or equivalent

Tools

Altea solutions

Amadeus Reservations

Job description

Amadeus IT Group S.A. is hiring an Airline IT Support Analyst to provide high-quality second-level support for the Airline IT ecosystem, including Altea and related reservations/ticketing systems.

The role emphasizes proactive problem-prevention, timely incident resolution, and close collaboration with Global Operations and Development teams. The ideal candidate has 2–3 years in airline/GDS support, strong English communication, and a good grasp of the travel business.