Aviation Accounts: Elevate Service — Up to 33K

Concentrix Philippines; Pasig; On-site; PHP 335,000 - 401,000; Full time

Benefits offered by this job

Health insurance

Career development

Performance incentives

Work-life balance

Job summary

Concentrix Philippines is seeking a dedicated and customer-focused representative to join our Bridgetowne Airline Account team as a full-time frontline agent in Pasig City, Metro Manila. You will deliver exceptional service to airline customers and support operations to ensure smooth bookings and inquiries.

The ideal candidate has a high school diploma (college education preferred) and strong English communication skills.

Qualifications

• High school diploma or equivalent; college education preferred.
• Proven customer service experience, ideally in travel, aviation or hospitality.
• Excellent English communication (written and oral).
• Strong problem-solving abilities and calm under pressure.
• Proficient with computer systems, databases and office apps.

Responsibilities

• Provide outstanding customer service to airline account stakeholders via phone, email, and chat support.
• Address inquiries, concerns and complaints with professionalism and efficiency.
• Process and manage airline transactions, bookings and administrative requests.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex issues and escalate when needed.
• Contribute to achieving departmental performance targets and KPIs.
• Stay updated on airline products and industry developments.
• Follow company policies, procedures and compliance requirements.

Skills

Customer service

English proficiency

Multitasking

Problem solving

Team player

Computer literacy

Education

High school diploma

College education preferred

Job description

Concentrix Philippines is seeking a dedicated and customer-focused representative to join our Bridgetowne Airline Account team as a full-time frontline agent in Pasig City, Metro Manila. You will deliver exceptional service to airline customers and support operations to ensure smooth bookings and inquiries.

The ideal candidate has a high school diploma (college education preferred) and strong English communication skills.