Airline CS Pro — Onsite in Pasig, Earn Up to ₱33k

Private Advertiser; Pasig; On-site; PHP 335,000 - 401,000; Full time

Job summary

We are seeking enthusiastic and customer-oriented individuals to join our Airline Account as Customer Service Representatives at Concentrix Bridgetowne, Pasig! You will assist airline customers with travel-related concerns, provide flight information, and handle reservations to ensure a smooth experience.

This role requires at least a high school graduate, 1 year of BPO experience, and strong verbal and written communication.

Qualifications

• At least High School or Senior High School Graduate.
• With at least 1 year of BPO experience.
• Good verbal and written communication skills.
• Customer-focused with strong problem-solving abilities.
• Willing to work onsite at Concentrix Bridgetowne, Pasig.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle customer inquiries regarding flight schedules, reservations, cancellations, and ticket modifications.
• Assist customers with booking changes, rebooking, and other travel-related concerns.
• Provide accurate information about airline policies, baggage allowances, and travel requirements.
• Resolve customer complaints and concerns professionally and efficiently.
• Maintain accurate customer records and transaction details.
• Deliver excellent customer service while meeting established performance standards.

Skills

Communication skills

Customer focus

Problem solving

Education

High School / Senior High School

Job description

We are seeking enthusiastic and customer-oriented individuals to join our Airline Account as Customer Service Representatives at Concentrix Bridgetowne, Pasig! You will assist airline customers with travel-related concerns, provide flight information, and handle reservations to ensure a smooth experience.

This role requires at least a high school graduate, 1 year of BPO experience, and strong verbal and written communication.