Airline Support Specialist – Pasig, Up to 33K

Concentrix Philippines; Pasig; On-site; PHP 335,000 - 401,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Concentrix Philippines in Pasig City seeks a dedicated customer service professional to join our Airline Account team in a full-time role. You will handle inquiries from airline passengers across phone, email, and chat, ensuring accurate information and courteous service while supporting bookings and refunds.

Ideal candidates have a high school diploma or equivalent, fluent English, and a genuine customer-service mindset.

Qualifications

• High school diploma or equivalent; college degree is an advantage.
• Fluent English (verbal and written) and strong communication skills.
• Excellent customer service orientation with ability to handle difficult situations.
• Problem-solving mindset with attention to detail.
• Comfort with computer systems and learning new software quickly.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work in shifts, including weekends and holidays.
• Previous call centre or customer service experience preferred.

Responsibilities

• Provide outstanding customer service to airline passengers via phone, email and chat.
• Address inquiries, resolve complaints, and assist with bookings and refunds.
• Provide information on flight schedules, fares, baggage policies and procedures.
• Process refunds, ticket exchanges and special requests per airline policies.
• Document interactions and maintain accurate records in the system.
• Collaborate with team to maintain service quality and suggest improvements.
• Support continuous improvement of customer experience.

Skills

Fluent English

Customer service

Communication skills

Problem-solving

Tech-savvy

Multitasking

Team collaboration

Education

High school diploma or equivalent

College degree (advantage)

Job description

Concentrix Philippines in Pasig City seeks a dedicated customer service professional to join our Airline Account team in a full-time role. You will handle inquiries from airline passengers across phone, email, and chat, ensuring accurate information and courteous service while supporting bookings and refunds.

Ideal candidates have a high school diploma or equivalent, fluent English, and a genuine customer-service mindset.