Automotive Service Advisor: Customer Care & Tech Solutions

MG Motors Calasiao - Service Department; Calasiao; On-site; PHP 180,000 - 240,000; Full time

Job summary

MG Motors Calasiao - Service Department is seeking an automotive service advisor to assist customers with vehicle service needs, explain repairs clearly, and coordinate with the workshop team. In this role, you will rely on customer service and teamwork skills to ensure accurate work orders, timely maintenance, and high customer satisfaction across service visits in the Calasiao area.

Ideal candidates communicate professionally, stay patient with misunderstandings, and use basic software to

Qualifications

• Customer service skills are essential for automotive service advisors.
• Automotive training helps advisors explain vehicle needs and repairs.
• Basic computer and software skills are required to manage work orders, invoices and scheduling.
• Teamwork involves communicating well and solving problems with technicians.
• Problem-solving skills are needed to address customer concerns and vehicle issues.

Responsibilities

• Serve as the liaison between customers and technicians to understand needs.
• Explain vehicle issues and required repairs in clear terms.
• Enter work orders, create invoices, and schedule appointments using company software.
• Collaborate with team to complete repairs and upgrades.
• Maintain professional demeanor and empathize with customers.

Job description

MG Motors Calasiao - Service Department is seeking an automotive service advisor to assist customers with vehicle service needs, explain repairs clearly, and coordinate with the workshop team. In this role, you will rely on customer service and teamwork skills to ensure accurate work orders, timely maintenance, and high customer satisfaction across service visits in the Calasiao area.

Ideal candidates communicate professionally, stay patient with misunderstandings, and use basic software to