Automotive Service Advisor | Customer Support Pro

Telco Services Australia Pty Ltd; Pasay; In loco; PHP 335.000 - 513.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary & Incentives

HMO with One Free Dependent

Career Growth Opportunities

Training & Development

Paid Time Off

Employee Referral Program

Descrizione del lavoro

TSA Group is seeking an Automotive Dealership Service Consultant in the Philippines (Metro Manila). You will resolve customer enquiries at first contact with empathy and ownership, covering product details, sales promotions, servicing, recalls, and campaign events.

Ideal candidates are experienced contact centre professionals who can work across digital and voice channels, with strong writing, attention to detail, and the ability to multitask across systems while maintaining high service quality.

Competenze

• 1 year of contact centre experience (continuous employment).
• Strong written communication skills, with excellent spelling, grammar, and punctuation.
• High attention to detail, with the ability to accurately capture and update information.
• Confident multitasking across multiple systems while maintaining accuracy and service quality.
• Comfortable handling voice interactions when outbound or clarification calls are required.

Mansioni

• Resolves customer enquiries at the first point of contact in all possible circumstances.
• Demonstrates empathy and end-to-end ownership in cost-effective resolution of customer complaints.
• Handle enquiries regarding product, sales/offers/campaigns, servicing/repairs, recalls, and event-related inquiries.

Conoscenze

Contact centre experience

Written communication

Attention to detail

Multitasking

Voice interactions

Descrizione del lavoro

TSA Group is seeking an Automotive Dealership Service Consultant in the Philippines (Metro Manila). You will resolve customer enquiries at first contact with empathy and ownership, covering product details, sales promotions, servicing, recalls, and campaign events.

Ideal candidates are experienced contact centre professionals who can work across digital and voice channels, with strong writing, attention to detail, and the ability to multitask across systems while maintaining high service quality.