Automation Subject Matter Expert

Indra Philippines, Inc.; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Indra Philippines, Inc. is seeking an experienced IT Automation Engineer to lead design and delivery of automation across IT operations, cloud, and service management.

You will implement workflow orchestration, integrate monitoring tools, and build scalable runbooks to improve incident response and service reliability. Required are 5+ years in IT ops or automation with hands-on skills in PowerShell, Python, Bash, JavaScript, REST APIs, and webhooks; experience with ITSM platforms and cloud

Qualifications

• Bachelor's degree required in IT/CS/Engineering or related field.
• Minimum 5 years in IT ops, infra support, systems or automation engineering.
• Hands-on with ManageEngine ServiceDesk Plus or similar ITSM tools.
• Experience with Dynatrace, SolarWinds, Grafana, Site24x7 or similar monitoring tools.
• Strong scripting in PowerShell, Python, Bash, JavaScript; REST APIs & webhooks.

Responsibilities

• Lead design, development, and maintenance of IT automation solutions.
• Drive workflow automation and incident response across teams.
• Integrate monitoring and ITSM platforms to automate ticketing and alerts.
• Develop and maintain automation scripts and runbooks.
• Collaborate with infrastructure, cloud, network, and application teams.
• Provide guidance on automation best practices and governance.
• Support incident, problem, change, and service requests processes.

Skills

Automation scripting

PowerShell

Python

Bash

JavaScript

REST APIs

Webhooks

Troubleshooting

Stakeholder management

ITIL

Observability

DevOps

SRE

Low-code automation

Azure

AWS

GCP

Ansible

Terraform

Git

Power Platform

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

Tools

ManageEngine ServiceDesk Plus

Dynatrace

SolarWinds

Grafana

Site24x7

REST APIs

Webhooks

Ansible

Terraform

Git

Microsoft Power Platform

Power Automate

Job description

About the role

Lead the design, development, and maintenance of automation solutions that streamline IT operations and service management processes. This role will drive workflow automation, monitoring integration, incident response, and operational improvement across infrastructure, cloud, network, application, and service management teams.

Key responsibilities

• Design, develop, and maintain automation solutions for IT operations and service management.
• Implement workflow automation, ticket orchestration, and self-service capabilities within ManageEngine ServiceDesk Plus.
• Integrate Dynatrace, SolarWinds, Grafana, Site24x7, ITSM platforms, and collaboration tools to automate incident creation, escalation, and notifications.
• Develop scripts and automation using PowerShell, Python, Bash, JavaScript, REST APIs, webhooks, and related technologies.
• Create automated alert correlation, event management, and operational response workflows.
• Support chatbot, collaboration, and notification integrations using Microsoft Teams, email, service portals, webhooks, and related platforms.
• Monitor and optimise automation performance, reliability, and effectiveness.
• Conduct root cause analysis and identify opportunities for automation and process improvement.
• Develop and maintain automation documentation, workflows, operational runbooks, and knowledge articles.
• Collaborate with infrastructure, cloud, network, application, and service management teams to standardise and automate operational processes.
• Support incident, problem, change, and service request management processes.
• Provide technical guidance and mentoring on automation best practices.

What we're looking for

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• At least 5 years of experience in IT operations, infrastructure support, systems engineering, service management, or automation engineering.
• Strong experience with ManageEngine ServiceDesk Plus or similar ITSM platforms.
• Hands-on experience with Dynatrace, SolarWinds, Grafana, Site24x7, or comparable monitoring and observability tools.
• Experience with scripting and automation using PowerShell, Python, Bash, JavaScript, or similar technologies.
• Knowledge of ITIL processes, including incident, problem, change, and service request management.
• Experience integrating multiple platforms through APIs, webhooks, and automation frameworks.
• Strong troubleshooting, analytical, problem-solving, communication, and stakeholder management skills.
• Experience with IT Operations Automation, AIOps, or workflow orchestration platforms is preferred.
• Knowledge of Microsoft Azure, AWS, or GCP is preferred.
• Familiarity with Infrastructure as Code and configuration management tools such as Ansible, Terraform, or Git is preferred.
• Experience with Microsoft Power Platform, Power Automate, or low-code automation solutions is preferred.Knowledge of observability, event management, alert correlation, and service reliability practices is preferred.
• Exposure to DevOps, SRE, and continuous improvement methodologies is preferred.
• Relevant certifications in ITIL, Azure, AWS, service management, automation, or monitoring platforms are an advantage.
• Experience working with Windows Server and Linux environments is preferred.