Senior IT Operations Analyst

HRTx Inc.; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

HRTx Inc. in the Philippines is seeking a Senior IT Operations Analyst to lead service desk improvements and IT governance initiatives. You will coordinate ticketing system tasks, ensure compliance, and support chat and dispatch operations.

The role requires hands-on experience with ManageEngine Service Desk Plus and knowledge of Microsoft 365. ITIL certification and CBAP are preferred to drive quality and efficiency in a dynamic IT environment.

Qualifications

• Experience with ticketing systems (ManageEngine, ServiceNow) preferred.
• Knowledge of ManageEngine Service Desk Plus.
• Familiarity with Microsoft 365.
• ITIL certification preferred.
• CBAP certification preferred.

Responsibilities

• Handle projects/enhancements of the service desk.
• Support IT governance and compliance tasks.
• Support the operation of ticket dispatching and chat support.
• Administration of ManageEngine Service Desk.

Skills

Ticketing systems

IT governance

Chat support

Education

ITIL Certified

CBAP Certified

Tools

ManageEngine Service Desk Plus

ServiceNow

Microsoft 365

Job description

About the job Senior IT Operations Analyst

Job Responsibilities:

• Handles all projects/enhancement of other service desk (Support Service Desk)
• Handles different tasks related to IT governance and compliance
• Supports the operation of ticket dispatching and chat support
• Management and Administration of ManageEngine Service Desk

Qualifications:

• Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platform
• Knowledgeable in ManageEngine Service Desk Plus
• With knowledge in key technologies (e.g. Microsoft 365)
• Preferably ITIL certified
• Preferably Certified Business Analysis Professional (CBAP)