Managed Workplace Services Engineer (d/f/m)

IT Vision Technology GmbH; Pasig; Hybrid; PHP 420,000 - 780,000; Full time

Job summary

IT Vision Technology GmbH seeks an experienced IT support specialist in a Microsoft cloud environment to handle service desk cases, endpoint management and identity administration. You will work within ITIL-aligned processes, manage Intune/Autopilot provisioning, and administer M365 workloads to ensure smooth operations.

The role emphasizes proactive communication, documentation, and AI-assisted workflow while maintaining data protection and security standards.

Qualifications

• 3+ years in IT support or operations in a Microsoft cloud environment.
• Practical endpoint management and Windows client troubleshooting.
• Identity and access administration; understanding of RBAC, MFA and conditional access concepts.
• Microsoft 365 workload administration (Exchange, SharePoint, Teams).
• Ticket-based working in a service delivery context and structured documentation.
• Scripting basics (PowerShell) an advantage.
• Practical experience with AI assistants at work, and awareness of their limits regarding accuracy and confidential data.
• Fluent English; German an advantage.

Responsibilities

• Receive, qualify, prioritise and resolve cases; document findings in the ticketing system and maintain accurate time entries.
• Follow ITIL-oriented processes for classification, prioritisation and escalation with complete diagnostics.
• Maintain professional, service-oriented communication with users including proactive status updates.
• Endpoint management: device enrolment, policy and compliance, update and hardware fault handling, remote reset, Cloud PC provisioning.
• Identity and access administration within agreed approval paths.
• Microsoft 365 administration: Exchange Online, SharePoint and OneDrive permissions, Teams.
• Execute joiner, leaver and change requests end to end with audit-relevant evidence.
• Use AI tools in daily case handling and draft knowledge base articles.

Skills

IT support

Windows troubleshooting

RBAC & MFA

Microsoft 365 admin

Ticketing

PowerShell

AI in workplace

English fluency

Education

IT training or degree

Tools

Intune

Autopilot

Cloud PC provisioning

Entra ID

SharePoint/OneDrive

Teams

Power BI

Job description

A. Service desk & case handling

• Receive, qualify, prioritise and resolve cases; document findings and actions in the ticketing system and maintain accurate time entries.
• Work to agreed SLAs in an interrupt-driven environment; escalated with complete diagnostics (logs, repro steps, impact).
• Follow ITIL-oriented processes for classification, prioritisation, escalation and documentation.
• Maintain professional, service-oriented communication with users and customer contacts, including proactive status updates.

B. Workplace & identity operations

• Endpoint management: device enrolment, policy and compliance, update and hardware fault handling, remote reset, Cloud PC provisioning.
• Identity and access administration: users, groups, roles, access policies and permissions within agreed approval paths.
• Microsoft 365 administration: Exchange Online and shared mailboxes, SharePoint and OneDrive permissions, Teams.
• Execute joiner, leaver and change requests end to end, including audit-relevant evidence.

C. Security hygiene & licence administration

• Patch and vulnerability management cycles, e-mail quarantine review and alert triage against documented runbooks; escalates anomalies.
• License and subscription administration: assignments, entitlement checks, renewals and vendor support cases.

D. AI-enabled working & documentation

• Use Microsoft 365 Copilot and approved AI tooling in daily case handling, drafting and troubleshooting, within the applicable AI usage and data protection rules.
• Identify repetitive tasks suitable for automation or AI assistance and propose them.
• Produce and maintain knowledge base articles and runbooks for recurring tasks, including AI-assisted drafting with own review before publication.
• Support users and colleagues in adopting AI tooling for everyday workplace tasks.

Required Skills and Qualifications:

• 3+ years in IT support or operations in a Microsoft cloud environment.
• Practical endpoint management and Windows client troubleshooting.
• Identity and access administration; understanding of RBAC, MFA and conditional access concepts.
• Microsoft 365 workload administration (Exchange, SharePoint, Teams).
• Ticket-based working in a service delivery context and structured documentation.
• Scripting basics (PowerShell) an advantage.
• Practical experience with AI assistants at work, and awareness of their limits regarding accuracy and confidential data.
• Fluent English; German an advantage.

Desired Profile:

• Completed IT training or degree, or comparable practical experience.
• Strong service orientation and customer focus.
• Reliable, methodical, comfortable with volume and interruption.
• Cloud-first background rather than a purely on-premises profile.
• Curious about new tooling and willing to certify.

Skills:

Soft Skills

• Strong organizational skills with the ability to prioritize tasks and manage multiple requests.
• A structured, reliable, and quality-focused way of working.
• The ability to work toward deadlines while maintaining attention to detail.
• A collaborative mindset with strong communication skills and a clear customer-service focus.
• Curiosity, willingness to learn, and motivation to grow in a technical support role.
• Ability to work independently, solve problems effectively, and communicate clearly with technical and non-technical users.
• A strong service mindset and enthusiasm for supporting users in a fast-moving business environment.

Technical Skills

• Internal service desk operations case / time-entry process, 1st & 2nd level for ITVT Group
• Endpoint & device management Intune, Autopilot, Cloud PC provisioning, Windows update failures, hardware faults, remote reset.
• Entra ID / identity & access roles, conditional access, VPN, Bitwarden, shared-mailbox permissions.
• M365 tenant administration Exchange / shared mailboxes, SharePoint / OneDrive permissions, Teams federation, mailing lists.
• License & vendor management M365 / Copilot / Cowork, Think-Cell, DeepL, Power BI Premium; renewals and raising Microsoft support tickets.
• SecOps hygiene vulnerability & patch management and e-mail quarantine handling (procedural, checklist-driven).
• Onboarding/ offboarding execution joiner / leaver / internal-change cases across the areas

You can expect challenging and varied activities in a highly motivated team and a successfully growing company.
We offer you international projects at top addresses in business & industry and the use of the newest Microsoft technologies.