Automation & Process Improvement Specialist

Acquire Intelligence; Pasig; On-site; PHP 500,000 - 900,000; Full time

Job summary

Acquire Intelligence is a global outsourcer specializing in contact center and back-office services, seeking a hands-on professional to support planning with process improvement and automation. You will map workflows, design solutions, and drive efficiencies across day-to-day operations.

The role emphasizes building reliable automations, testing with users, and measuring savings while aligning with information security practices and four core values: Curious and Clever, Entrepreneurial Energy,

Qualifications

• 1–2 years in continuous improvement, process improvement, or related roles.
• Hands-on experience building and running business automations in production.
• Ability to map workflows, gather requirements and solve operational problems.

Responsibilities

• Review processes to identify inefficiencies and bottlenecks.
• Develop and implement improvements to boost efficiency, quality, and turnaround times.
• Design, build, and maintain automations across systems.
• Test solutions with users and support adoption in live operations.
• Measure impact and refine changes based on feedback.

Skills

Continuous improvement

Process mapping

Automation

Communication

Tools

Make

Power Automate

APIs

Job description

Acquire Intelligence is a global outsourcer specializing in contact center and back-office services, seeking a hands-on professional to support planning with process improvement and automation. You will map workflows, design solutions, and drive efficiencies across day-to-day operations.

The role emphasizes building reliable automations, testing with users, and measuring savings while aligning with information security practices and four core values: Curious and Clever, Entrepreneurial Energy,