Process Improvement Specialist

Acquire Intelligence; Pasig; On-site; PHP 500,000 - 900,000; Full time

Job summary

Acquire Intelligence is a global outsourcer specializing in contact center and back-office services, seeking a hands-on professional to support planning with process improvement and automation. You will map workflows, design solutions, and drive efficiencies across day-to-day operations.

The role emphasizes building reliable automations, testing with users, and measuring savings while aligning with information security practices and four core values: Curious and Clever, Entrepreneurial Energy,

Qualifications

• 1–2 years in continuous improvement, process improvement, or related roles.
• Hands-on experience building and running business automations in production.
• Ability to map workflows, gather requirements and solve operational problems.

Responsibilities

• Review processes to identify inefficiencies and bottlenecks.
• Develop and implement improvements to boost efficiency, quality, and turnaround times.
• Design, build, and maintain automations across systems.
• Test solutions with users and support adoption in live operations.
• Measure impact and refine changes based on feedback.

Skills

Continuous improvement

Process mapping

Automation

Communication

Tools

Make

Power Automate

APIs

Job description

Job Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

POSITION DESCRIPTION

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

Books 365 is looking for a hands‑on team member to support our planning team with process improvement and practical automation. You will work with our people to understand how work gets done, then build, implement and improve solutions that operate reliably in day‑to‑day workflows.

KEY RESPONSIBILITIES

• Review existing processes and workflows to identify inefficiencies, bottlenecks, duplication, and areas for improvement.
• Develop and implement practical process improvements that improve efficiency, quality, and turnaround times.
• Work with the planning team and operational staff to map processes, identify recurring work and prioritize improvements.
• Design, build and maintain automations that connect our existing systems, move information accurately and reduce manual steps.
• Use suitable tools and approaches, such as Make, Power Automate, APIs, scripts or AI-enabled workflows, according to the problem and our software environment.
• Test solutions with users, handle exceptions, document how they work and support their adoption in live operations.
• Measure the time saved, quality gained and reliability of each change, then refine it based on feedback.

A BIT ABOUT YOU

• 1–2 years of experience in continuous improvement, process improvement, business operations, business analysis, or a similar role.
• Hands‑on experience building and running business automations, with examples of solutions you have put into production.
• Business analysis skills: you can understand requirements, map workflows and turn operational problems into workable solutions.
• Practical knowledge of integration and automation tools, including how applications exchange data through APIs, webhooks or similar methods.
• Confidence working across business software, data and teams; experience in bookkeeping, accounting or service operations would be useful.
• Clear communication and the ability to troubleshoot, maintain and improve what you build.

WHAT WE VALUE

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.

We are interested in evidence of what you have built and made work in a business, including sensible use of AI where it adds value. Experience with one named product is less important than your ability to deliver useful, reliable automation.