Process Intelligence & AI Enablement Specialist - Operations

Shopee; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

Shopee is seeking a Process Intelligence & AI Enablement Specialist to enhance operational processes through structured workflows and process solutions. This position will analyze workflows, identify opportunities for improvement, and design solutions to support business operations effectively.

The ideal candidate should have experience in process improvement and a strong understanding of automation and emerging AI tools. Strong analytical and project management skills are essential for success in this role.

Qualifications

• 2–4 years of relevant experience in process improvement, operations, automation, or business process management.
• Strong capabilities in process mapping, workflow design, documentation, and analytical problem-solving.
• Familiarity with dashboards and reporting tools.

Responsibilities

• Analyze and optimize operational workflows to enhance efficiency.
• Design scalable process solutions that support business operations.
• Collaborate with stakeholders to drive operational effectiveness.

Skills

Process mapping

Analytical thinking

Project management

Workflow design

Communication

Education

Bachelor’s degree in a relevant field

Tools

Workflow tools

Job description

About the Team

The Process Intelligence & AI Enablement Specialist is responsible for improving operational processes by developing structured workflows, documentation, and scalable process solutions that enhance efficiency, quality, and consistency. This role supports process excellence, automation opportunities, and technology adoption to help teams operate more effectively.

The Specialist will analyze complex workflows, identify process improvement opportunities, and design practical solutions that support business operations and continuous improvement. The role also partners with cross‑functional stakeholders to strengthen process visibility, drive operational effectiveness, and support the responsible adoption of technology and automation solutions.

The ideal candidate has strong process mapping, analytical thinking, and project management skills, with the ability to translate business needs into clear operational solutions. A good understanding of automation, workflow design, and emerging AI tools will be an advantage.

Key Competencies

• Process Intelligence – Ability to analyze, structure, and optimize complex operational workflows into scalable business processes.
• AI & LLM Readiness – Understanding of how AI systems consume, interpret, and execute structured knowledge and decision logic.
• Workflow & Systems Thinking – Ability to design interconnected workflows, decision frameworks, and operational ecosystems.
• Quality & Governance – Strong focus on accuracy, compliance, auditability, and continuous improvement.
• Data-Driven Decision Making – Ability to leverage operational metrics, audits, and insights to improve processes and AI performance.
• Cross-Functional Collaboration – Strong stakeholder management skills with the ability to influence across operations, business, and technology teams.
• Communication & Documentation – Ability to communicate complex concepts clearly through process maps, documentation, presentations, and visual frameworks.

Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience
• 2–4 years of relevant experience in process improvement, operations, automation, or business process management
• Strong capabilities in process mapping, workflow design, documentation, and analytical problem‑solving
• Familiarity with workflow tools, dashboards, reporting, and automation solutions
• Exposure to AI‑enabled tools or operational technology is a plus
• Strong written and verbal communication skills
• Experience in e‑commerce or similar high‑volume operational environments is an advantage