Australian Mortgage Processing & Compliance Specialist

D2B; Philippines; On-site; PHP 558,000 - 759,000; Full time

Job summary

D2b is seeking an organized Mortgage Administration Support Specialist to manage backend loan files and ensure data integrity within Connective Mercury and ApplyOnline (AOL). You will support an Australian mortgage broker, audit documentation, and coordinate with lenders to keep applications moving smoothly.

The role requires detail-oriented work, timely updates in the CRM, and the ability to work independently within standard Australian processes.

Qualifications

• Experience supporting an Australian mortgage broker.
• Strong understanding of Australian residential lending processes.
• Excellent written and verbal English communication skills.
• High attention to detail and ability to work independently.

Responsibilities

• Create and maintain client files in CRM and update application statuses.
• Audit documents for completeness and lender requirements; enter Drivers License details.
• Enter client data into CRM and lender systems (Mercury and AOL) and prepare loan submissions.
• Monitor application progress and follow up missing documentation or lender requirements.
• Assist with settlement bookings and update CRM after settlement.

Skills

Australian lending knowledge

Detail oriented

English communication

Independent worker

Time management

Tools

Connective Mercury

ApplyOnline AOL

CRM

Microsoft Excel

Google Workspace

Adobe

Canva

Job description

D2b is seeking an organized Mortgage Administration Support Specialist to manage backend loan files and ensure data integrity within Connective Mercury and ApplyOnline (AOL). You will support an Australian mortgage broker, audit documentation, and coordinate with lenders to keep applications moving smoothly.

The role requires detail-oriented work, timely updates in the CRM, and the ability to work independently within standard Australian processes.