Australian Collections Officer — Office-Based, Growth Path

Offshore Outsource Operations, Inc.; Metro Manila; On-site; PHP 391,000 - 502,000; Full time

Benefits offered by this job

HMO health protection

Birthday leave

Training & development

Performance bonuses

Job summary

Offshore Outsource Operations, Inc. is hiring three Debtors Collections Officers to join our Ortigas Centre team in Pasig City. You will manage Australian client accounts, recovering outstanding payments with a professional, customer-focused approach during Australian business hours.

You’ll collaborate with the Debtor Controller - Team Manager and the broader collections team, using web-based platforms to track activity, hit targets, and support cash flow for our Australian clients.

Qualifications

• Minimum 2 years’ experience in debtors collections or credit control.
• Experience handling Australian accounts is highly desirable.
• Excellent spoken and written English communication on the phone.

Responsibilities

• Manage a portfolio of Australian debtor accounts via phone and email to recover payments.
• Negotiate payment arrangements professionally and in line with compliance.
• Meet and exceed individual collections targets and KPIs.
• Maintain accurate records in debtor management platforms.
• Escalate complex cases to Team Manager when needed.
• Ensure all activities comply with Australian debt collection laws.

Skills

Debtors collections

Customer service

Phone negotiations

Email communication

Australian accounts

Attention to detail

Tools

Debtor management software

Job description

Offshore Outsource Operations, Inc. is hiring three Debtors Collections Officers to join our Ortigas Centre team in Pasig City. You will manage Australian client accounts, recovering outstanding payments with a professional, customer-focused approach during Australian business hours.

You’ll collaborate with the Debtor Controller - Team Manager and the broader collections team, using web-based platforms to track activity, hit targets, and support cash flow for our Australian clients.