Global Customer Experience Agent

EasyDNA Philippines Outsourcing; Angeles; On-site; Full time

Job summary

A leading biotechnology company is seeking a full-time, office-based Customer Service Representative to support their animal testing product line, specifically for the Australian market. The role requires proactive, detail-oriented professionals to handle calls, emails, and live chats while providing high-quality customer service. Applicants must possess CSR experience and be willing to become product specialists.

Qualifications

• CSR experience in a fast-paced environment.
• Previous CSR experience (2+ years).
• Willingness to become a product specialist through training.
• Interest in animal health, vet services, or pet care.
• Ability to communicate clearly and professionally with Australian clients.

Responsibilities

• Direct communication with clients via email, inbound and outbound phone calls, and live chat.
• CRM case handling and coordination with internal departments.

Job description

A leading biotechnology company is seeking a full-time, office-based Customer Service Representative to support their animal testing product line, specifically for the Australian market. The role requires proactive, detail-oriented professionals to handle calls, emails, and live chats while providing high-quality customer service. Applicants must possess CSR experience and be willing to become product specialists.