AU Property Management Virtual Assistant (FT WFH)

TeamX; Metro Manila; Remote; PHP 279,000 - 469,000; Full time

Job summary

TeamX BPO in the Philippines is seeking a proactive Property Management Virtual Assistant to support Australian property managers. The role covers tenancy administration, communications with tenants, and coordinating maintenance.

You will work with leading software like PropertyTree, CoreLogic, and Agentbox to keep records accurate and timely, while delivering excellent customer service. If you are organized, reliable, and eager to grow your career with a dynamic team, apply now.

Qualifications

• Experience in property management, tenancy administration, or real estate support.
• Strong organisational skills with ability to multitask and meet deadlines.
• Clear written and verbal communication with tenants and vendors.
• High attention to detail in agreements, notices and invoices.
• Familiarity with property management CRM and advertising platforms.
• Ability to work independently and coordinate priorities daily.
• Working knowledge of PropertyTree, CoreLogic, or similar tools is advantageous.

Responsibilities

• Receive tenancy applications, verify documents, and screen tenants.
• Communicate with applicants and referees, providing timely updates.
• Create tenancy agreements and manage lease renewals.
• Monitor rental arrears and issue notices of breach as needed.
• Schedule inspections and advise tenants on inspection plans.
• Coordinate repair requests with tradespeople and vendors.
• Update PropertyTree records after renewals.
• Prepare rental comparisons and issue rent increase notices.
• Manage property ads in Agentbox and update open-home times.
• Clean and merge records in the database and ensure data accuracy.
• Liaise daily with the property manager and handle emails.
• Process invoices and assist with daily banking to identify discrepancies.
• Assist with bond disposals and ad hoc admin tasks.

Skills

Property management

Tenant communications

Administrative support

Detail oriented

CRM systems

Independent worker

Multitasking

Tools

PropertyTree

CoreLogic

Inspection Manager

TAPI

Ignite Real Estate

REAPIT

Agentbox

Job description

About Us

TeamX BPO is a fast-growing outsourcing company providing professional support services to Australian businesses.

We're looking for a proactive and detail-oriented Property Management Virtual Assistant to join our team and provide administrative and operational support to our Australian property management clients.

If you're organised, reliable, and passionate about delivering excellent service, we'd love to hear from you. This is an opportunity to work with an established Australian business, develop your property management skills, and grow your career with a supportive and dynamic team.

About the role

Support the property management team with end-to-end tenancy administration, tenant communications, lease management, maintenance coordination, database updates and daily property management tasks. This role works across PropertyTree, CoreLogic, Inspection Manager, TAPI, Ignite Real Estate, REAPIT and Agentbox to help maintain accurate records and deliver timely service to tenants, property managers, tradespeople and vendors.

Key responsibilities

• Receive tenancy applications, check that requirements are complete and screen prospective tenants using relevant databases.
• Communicate with tenancy applicants and referees, and provide timely responses to enquiries.
• Create new tenancy agreements and prepare, issue and follow up on lease renewals.
• Monitor tenants with rental arrears and produce and issue notices of breach when required.
• Schedule routine inspections and provide tenants with inspection plan advice.
• Receive repair and maintenance requests through TAPI and coordinate follow-ups with tradespeople and vendors.
• Identify leases approaching their end date and update PropertyTree records following renewal activity.
• Monitor upcoming rent reviews, prepare rental comparisons and issue rent increase notices.
• Manage property advertisements in Agentbox, including uploading photos and updating open-home times.
• Complete database clean-up by merging biographies, deleting duplicates and updating profiles through research and communication.
• Coordinate completed tasks with the property manager each day and review daily maintenance tasks and property manager emails.
• Upload and enter invoices, review daily banking for unidentified payments and provide advice on outstanding items.
• Process bond disposals and complete other administrative tasks requested by the property manager.

What we're looking for

• Experience in property management, tenancy administration, real estate administration or a related support role.
• Strong organisational skills and the ability to manage multiple tasks, deadlines and follow-ups accurately.
• Clear written and verbal communication skills for dealing with tenants, applicants, referees, property managers, tradespeople and vendors.
• High attention to detail when preparing agreements, notices, rent reviews, invoices and database records.
• Confidence using property management, CRM, inspection, maintenance and real estate advertising systems.
• Ability to work independently, coordinate daily priorities and maintain timely communication.
• Working knowledge of PropertyTree, CoreLogic, Inspection Manager, TAPI, Ignite Real Estate, REAPIT or Agentbox is advantageous.