Atlassian Platform Administrator – Jira, Confluence & JSM

Insight Global; Mexico; On-site; PHP 1,990,000 - 2,433,000; Full time

Job summary

Insight Global is seeking an Atlassian Administrator to manage Jira Software, Jira Service Management, and Confluence in a cloud environment, ensuring smooth day-to-day configuration and user support across thousands of users.

You will work with Senior Administrators to implement project configurations, automation, dashboards, and governance, growing toward advanced automation and AI-enabled features as the Atlassian Cloud Enterprise journey progresses.

Qualifications

• 2–4 years of hands-on Jira and Confluence administration experience in a corporate environment.
• Working knowledge of Jira Software project types, workflows, permission schemes, and issue configuration.
• Experience configuring and supporting Jira Service Management (JSM) service desk projects.
• Familiarity with Confluence space administration, page permissions, and content organization.
• Experience with native Jira automation rules.
• Good written and verbal English communication skills.
• Ability to manage multiple concurrent requests and prioritize effectively.
• Familiarity with Atlassian Marketplace apps (ScriptRunner, Elements Connect, or similar).
• Familiarity with Atlassian Intelligence or Rovo.

Responsibilities

• Administer Jira Software, Jira Service Management, and Confluence in a cloud environment.
• Create and maintain Jira projects, boards, workflows, permission schemes, notification schemes, and screens.
• Configure and manage JSM service desk projects including request types, queues, SLA configurations, and portal settings.
• Manage Confluence spaces, page permissions, templates, and basic macros.
• Perform user and group management including account creation, license assignments, group membership, and access reviews.
• Process and fulfill Atlassian support requests from end users, maintaining SLA compliance.

Skills

Jira administration

Confluence administration

Jira Service Management

Jira automation

Attention to detail

English communication

Multi-tasking

Cloud administration

ITIL knowledge

Tools

Jira Software

Confluence

JSM

ScriptRunner

Elements Connect

Atlassian Intelligence

Rovo

Job description

Insight Global is seeking an Atlassian Administrator to manage Jira Software, Jira Service Management, and Confluence in a cloud environment, ensuring smooth day-to-day configuration and user support across thousands of users.

You will work with Senior Administrators to implement project configurations, automation, dashboards, and governance, growing toward advanced automation and AI-enabled features as the Atlassian Cloud Enterprise journey progresses.