Atlassian Cloud Administration

Turtle Trax S.A.; Mexico; On-site; PHP 1,548,000 - 2,433,000; Full time

Job summary

Turtle Trax S.A. is seeking an Atlassian Cloud Administrator in Mexico with 2–4 years of experience to join our SDLC enablement team. You will administer Jira Software Cloud and Confluence Cloud, configure workflows and permissions, and drive AI-enabled tooling for smarter collaboration.

You will also support integrations, REST APIs, and automation across CircleCI, GitHub/GitLab, and related tools, while upholding governance and SDLC standards.

Qualifications

• Must have 2–4+ years administering Atlassian Cloud (Jira Software + Confluence).
• Experience administering Jira add-ons and add-on configurations.
• Experience with basic Tempo Timesheets administration.
• Strong REST API and webhook management across SDLC tools.
• Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).
• Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence).
• Understanding of Agile SDLC workflows and tooling impacts.
• Strong troubleshooting and communication skills.
• Experience performing tooling audits and managing permission structures.

Responsibilities

• Atlassian Cloud Administration and configuration management for Jira Software Cloud and Confluence Cloud.
• Configure workflows, issue types, schemes, custom fields, permissions, and automation rules.
• Maintain permission groups aligned with governance and project needs.
• Enforce SDLC workflow naming standards and governance across tools.
• Enable and support AI features across Jira and Confluence; assist users with AI-assisted capabilities.
• Provide SDLC tooling support for Phoenix, DX, and related integrations; manage REST API connections.
• Troubleshoot automation rules, workflows, and data flow across connected systems.
• Conduct governance reviews and audits of SDLC tools; cleanup unused configurations.
• Document configurations, admin guides, and support materials; train teams on tools and workflows.

Skills

Atlassian Cloud Administration

REST APIs

Jira/Confluence administration

AI-enabled features usage

Agile SDLC workflows

Troubleshooting & communication

Audits & permission group management

Tools

Jira Software

Confluence

Tempo Timesheets

CircleCI

GitHub

GitLab

Webhooks management

Job description

We are looking for a Atlassian Cloud Administration, in Mexico, with 2-4 years of experience.

Key responsibilities

• Atlassian Cloud Administration
• Administer and maintain Jira Software Cloud and Confluence Cloud configurations.
• Configure workflows, issue types, schemes, custom fields, permissions, and automation rules.
• Maintain and administer permission groups aligned with governance and project needs.
• Ensure consistent application of SDLC workflow and naming standards.
• AI Enablement & Support
• Enable and support the use of Rovo AI and Atlassian Intelligence across Jira and Confluence.
• Assist users with AI-assisted features such as summarization, search enhancements, suggestions, and smart automation.
• Support rollouts of new AI capabilities by preparing configurations, validating impacts, and helping teams adopt AI tools.
• Ensure AI-powered features are used in alignment with established SDLC processes and governance.
• Identify basic workflow improvements that can leverage AI-assisted automation and partner with the Senior Manager for strategic evaluation.
• SDLC Tooling Support
• Provide administration support for Phoenix Incident Management (basic configuration and usage support).
• Provide administration support for DX (workspace presence, team connections, correct tool mapping).
• Administer Tempo Timesheets at a foundational level.
• Administer Jira add-ons and maintain their configuration integrity.
• Integrations, APIs & Automation
• Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools.
• Manage REST API integrations and webhook connections across tools (required skill).
• Troubleshoot automation rules, workflows, and sync issues across connected systems.
• Ensure integration reliability and correct data flow throughout the SDLC ecosystem.
• Governance, Compliance & Audit Reviews
• Implement governance standards — workflow templates, permission models, naming conventions, and automation patterns.
• Conduct regular audit reviews of SDLC tools to ensure proper usage, compliance, and alignment with governance standards.
• Identify misconfigurations or misuse and partner with teams to correct deviations.
• Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and permission groups.
• Technical Support & Liaison Responsibilities
• Troubleshoot configuration, workflow, permission group, and integration issues.
• Act as a liaison to Global Technology for escalations involving identity, infrastructure, or vendor interactions.
• Maintain documentation, admin guides, configuration standards, and support materials.
• Assist in training and onboarding teams on tools, AI features, and workflows.

What You Bring (Must-Haves)

• 2–4+ years administering Atlassian Cloud (Jira Software + Confluence).
• Experience administering Jira add-ons and managing add-on configuration.
• Experience with basic administration of Tempo Timesheets
• Strong experience with REST APIs and webhook management across SDLC tools.
• Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).
• Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level.
• Understanding of Agile SDLC workflows and tooling impacts.
• Strong troubleshooting and communication skills.
• Experience performing tooling audits and managing permission group structures.

Nice to Have

• Basic administration of Phoenix Incident Management, or DX.
• Atlassian Administrator Certification (ACP-620 or ACP-420).