Jira / Confluence Developer

UST; Philippines; On-site; PHP 600,000 - 840,000; Full time

Job summary

UST in the Philippines seeks an IT Platform Administrator to manage Jira Software, Jira Service Management (JSM) and Confluence. You will configure projects, workflows, screens, issue types, schemes and custom fields to meet business requirements, and oversee users, groups, roles, permissions, and Confluence spaces with proper access controls.

You will design dashboards, reports and templates to improve visibility, automate rules and approvals, build REST API integrations, and support

Qualifications

• Experience administering Jira Software, Jira Service Management and Confluence.
• Configure and manage projects, workflows, screens, issue types, schemes and custom fields to meet business requirements.
• Manage users, groups, roles, permissions, and Confluence spaces with proper access controls.

Responsibilities

• Design and create dashboards, reports, filters, and reusable templates to improve visibility and productivity.
• Configure and maintain automation rules, approval workflows, service queues, notifications, and SLAs.
• Develop and support ScriptRunner/Groovy scripts and implement advanced workflow customizations.
• Build, maintain, and troubleshoot REST API integrations and webhooks with enterprise systems.
• Support and administer SSO, SAML, LDAP, and Active Directory integrations.
• Diagnose and resolve performance, workflow, user access, and integration-related issues.
• Manage platform upgrades, patches, plugins, backups, and overall system health.
• Create and maintain technical documentation, SOPs, and audit records.
• Provide Level 2 and Level 3 support, including incident resolution activities.

Skills

Active Directory

Audit Support

Confluence

Groovy

Jira Service Management

LDAP

Microsoft Dynamics

Patch Management

Performance Tuning

Process Documentation

Tools

Jira Service Management

Confluence

ScriptRunner

Groovy

REST API

SSO/LDAP/AD

Job description

• Administer and maintain Jira Software, Jira Service Management (JSM), and Confluence platforms
• Configure and manage projects, workflows, screens, issue types, schemes, and custom fields to meet business requirements
• Manage users, groups, roles, permissions, and Confluence spaces, ensuring appropriate access controls
• Design and create dashboards, reports, filters, and reusable templates to improve visibility and productivity
• Configure and maintain automation rules, approval workflows, service queues, notifications, and Service Level Agreements (SLAs)
• Develop and support ScriptRunner/Groovy scripts and implement advanced workflow customizations
• Build, maintain, and troubleshoot REST API integrations, webhooks, and integrations with enterprise systems
• Support and administer SSO, SAML, LDAP, and Active Directory integrations.
• Diagnose and resolve performance, workflow, user access, and integration-related issues
• Manage platform upgrades, patches, plugins, backups, and overall system health
• Create and maintain technical documentation, standard operating procedures (SOPs), and audit records
• Provide Level 2 and Level 3 support, including participation in production support and incident resolution activities

Role Description

• Administer and maintain Jira Software, Jira Service Management (JSM), and Confluence platforms
• Configure and manage projects, workflows, screens, issue types, schemes, and custom fields to meet business requirements
• Manage users, groups, roles, permissions, and Confluence spaces, ensuring appropriate access controls
• Design and create dashboards, reports, filters, and reusable templates to improve visibility and productivity
• Configure and maintain automation rules, approval workflows, service queues, notifications, and Service Level Agreements (SLAs)
• Develop and support ScriptRunner/Groovy scripts and implement advanced workflow customizations
• Build, maintain, and troubleshoot REST API integrations, webhooks, and integrations with enterprise systems
• Support and administer SSO, SAML, LDAP, and Active Directory integrations.
• Diagnose and resolve performance, workflow, user access, and integration-related issues
• Manage platform upgrades, patches, plugins, backups, and overall system health
• Create and maintain technical documentation, standard operating procedures (SOPs), and audit records
• Provide Level 2 and Level 3 support, including participation in production support and incident resolution activities

Skills

• Active Directory
• Audit Support
• Confluence
• Groovy
• High Availability and Disaster Recovery
• Jira Service Management
• LDAP
• Microsoft Dynamics
• Patch Management
• Performance Tuning
• Process Documentation