Asst Strategic Account Sales Support

Ihg, L.C.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Ihg, L.c. is seeking an Assistant Strategic Account Sales Support to bolster the Global Accounts team. The role focuses on end-to-end RFP processes, hotel communications, and timely responses, serving as the primary liaison for GADs and hotels.

The candidate will research data, maintain spreadsheets, and prepare reports, presentations, and documentation to support client requirements with proactive communication.

Qualifications

• Experience and knowledge of sales principles including Global Accounts.
• Clear, concise communication, verbal and written.
• Time management, detail orientation, multitasking ability.
• Ability to build and manage stakeholder relationships.
• Maintain high customer-focused orientation and provide clear information.
• Proficient PC skills: Word, Excel, Outlook.
• Familiarity with sales systems (Lanyon, Javelin, GDS).

Responsibilities

• Act as liaison with hotels and internal stakeholders for information and support on Global Accounts.
• Maintain ongoing communication and knowledge of Global Accounts with GAD to answer queries directly.
• Identify optimal ways to communicate and escalate issues with GADs and teams.
• Collaborate with GAD and stakeholders to address Global Account complaints and opportunities.
• Prepare clear correspondence and documentation as requested.
• Support Global Account Directors with data, reports, and presentations.

Skills

Sales principles

Clear communication

Time management

Relationship management

Customer-focused orientation

PC skills (Word, Excel, Outlook)

Sales systems (Lanyon, Javelin, GDS)

Education

Associate degree

Bachelor’s degree

Technical institute degree/certificate

Equivalent education/experience

Tools

Lanyon

Javelin

GDS

Job description

Asst Strategic Account Sales Support

Company : Ihg, L.c. Job Type : Full Time Philippines

Job Description - Asst Strategic Account Sales Support

Description

Role Purpose

The Sales Associate, Global Accounts (SAGA) provides key support to IHG's Global Accounts by serving as the primary liaison between the Global Account Director (GAD), hotels, and internal stakeholders, offering time savings to the dedicated Global Accounts Team through clear and timely communication. An important focus of this role is managing the end-to-end RFP process for Global Accounts—from preparation and launch through hotel communication and resolution. The SAGA also serves as the first point of contact for hotel inquiries seeking information, advice, and support, helping to resolve concerns as they arise. SAGAs are proactive communicators dedicated to supporting client requirements in partnership with GADs and internal stakeholders. They also provide strong support to GADs and Global Accounts by researching and compiling data, maintaining spreadsheets and databases, and preparing reports, presentations, and other documentation as needed.

Essential Duties and Responsibilities

Key Liaison with Hotels and internal stakeholders for Information and Support onGlobalAccounts

• First point of contact for hotels when seeking information,adviceand RFP support forGlobalAccounts
• Ongoing communicationmaintainingexcellent knowledge of the relevantGlobalAccounts with the GADin order tobe able to respond tothe majority ofqueries directly
• Findoptimumways to communicate and elevate issues and opportunities withGAT
• Work with GAD and internal stakeholders to resolveGlobalAccount complaints,communicationsand opportunities
• Compose clear and concise correspondence as requested orrequired

GlobalAccount RFP Accountability

• Work with GAD to handle all administrative aspects of the RFP forGlobalAccounts
• Prepare and Launch Global Accounts RFP in IHG system, as necessary,in accordance withthe Account Requirements and GAT negotiations, while staying aligned with IHG RFP Strategy
• Communicate with hotels and ensuretimelyresponses and feedback is given
• Work with hotels to resolve questions or issues with the RFP and where possible provide feedback on their submissions

Dedicated support to Global Account Directors (GADs) and their Accounts

• Research and compile a variety of moderately complex data to include creating spreadsheets or databases formaintainingand reporting management information; may require some analysis of data.
• Prepare and distribute a variety of departmental reports, presentations, newsletters,studiesand/or other support documentation, gathering and summarizing information from various sources as requested.

REQUIRED QUALIFICATIONS

Required Skills –

• Experience and knowledge of sales principles and techniques including but not limited toGlobal Accounts
• Clear,conciseand succinct communication skills, including adapting both verbal and written communication to the needs and level of user.
• Time management skills, attention to detail and ability to manage multiple tasks/clients required.
• Ability to build and manage relationships with stakeholders. Ability to interact on a professional level with management and clients.
• Ability tomaintaina consistent,high qualitycustomer-focused orientation, including providing clear,accurateinformation; explaining procedures or materials or providing supplemental information;anticipatingproblems or questions.
• Excellent PC Skills (including Word; Excel; Outlook)
• Knowledge and experience of Sales Systems(i.e.Lanyon;Javelin; GDS,etc.)

Qualifications –

• Associate degree orBachelor’sdegree or technical institute degree/certificate or an equivalent combination of education and work-related experience.

Experience –

• 1-3 years progressive work-related experience within a regional sales team, or similar environment, withdemonstratedproficiencyand understanding of one or more functions related to the position.
• Has at least twoyears experiencein an important support and/or sales role such as Sales Coordinator and/or Sales Executive