Specialist Reservations Sales Igc

Ihg, L.C.; Philippines; On-site; PHP 400,000 - 650,000; Full time

Job summary

Ihg, L.c. is hiring for Specialist Reservations Sales IGC in the Philippines. The role handles incoming calls to generate group and meeting business opportunities for all IHG brands, acting as the liaison between guests and hotels to drive new business daily.

Expected duties include gathering bid specifications, forwarding leads to hotels, and ensuring timely responses. Fresh graduates with relevant experience are welcome to apply.

Qualifications

• Minimum four-year degree required.
• Fresh graduates welcome; 1 year in call center/hospitality sales preferred.
• Strong communication and organizational skills.
• Ability to work under supervision and follow procedures.
• Experience with bids and hotel group sales is a plus.

Responsibilities

• Greet clients calling the IHG Group Centre in a professional manner.
• Handle web and email requests efficiently within response times.
• Assist clients to identify needs and locate IHG properties that fit.
• Gather necessary specifications for hotel bids and review opportunities.
• Forward new group leads to hotels for bidding review.
• Track leads to ensure timely hotel responses and follow-ups.
• Coordinate crisis management and hurricane support communications as needed.

Skills

Client liaison

Organization

Verbal & written communication

Lead management

Crisis management

Education

Four-year degree

Job description

Specialist Reservations Sales IGC

Company : Ihg, L.c. Job Type : Full Time Philippines

Job Description – Specialist Reservations Sales IGC

Description

Role Purpose

Represents the company by handling all incoming calls generating group and meeting business opportunities for all brands within the InterContinental Hotels Group (IHG). Acts as a liaison between the guest and hotels generating new business opportunities daily. This translates to around $100 million in contracted group & meetings business for IHG annually.

Key Accountabilities

• Professionally greet our clients calling the IHG Group Centre.
• Handles web and email requests efficiently and within the prescribed response times.
• Work with clients to identify their needs and locate IHG properties that best accommodate the client.
• Actively gather the necessary specifications for our hotel(s) to make a bid decision.
• Promptly forward the new group lead to the identified hotel(s) for review and the opportunity to bid.
• Actively trace leads outside of 6 months, for 24 hours to ensure hotel response.
• Trace the lead for follow-up with our hotel(s) and with our clients to conclusion.
• Handles Crisis Management and Hurricane Support calls and emails according to the established processes.

Key Skills & Experiences

• Demonstrated ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
• Must have established organization skills required to maintain electronic and paper filing systems
• Act under consistent and direct supervision, generally following documented procedures
• Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports.

Qualifications

At least a graduate of any four-year course.

Experience

Fresh graduate or at least one (1) year of business experience in a Call Center/Hotel Guest Relations/Hotel Sales environment, systems, terminology and processes.