Sales Support Coordinator

Capital Industries, Inc.; Rizal; On-site; PHP 391,000 - 614,000; Full time

Job summary

Capital Industries, Inc. is seeking a Customer Relationship Manager to support key accounts and deliver high-quality service. You will handle inquiries, build long-term relationships, and coordinate with sales and logistics to facilitate orders and after-sales support.

Travel to client sites is expected to demonstrate services and provide technical support. You will stay current on product launches, develop in-depth product knowledge, and ensure timely execution of sales processes from order to

Qualifications

• Bachelor’s degree in a technical field is required.
• Excellent verbal and written communication.
• Strong customer service and relationship-building skills.
• Excellent organizational and time-management abilities.
• Strong problem-solving and process improvement mindset.
• Willing to learn technical products and travel for client meetings.
• At least 2 years of sales experience is advantageous.
• Driver’s license and ability to perform field work.

Responsibilities

• Address customer inquiries and provide high-quality service.
• Build and maintain long-term relationships with key accounts.
• Coordinate with internal departments to ensure smooth delivery.
• Travel to client sites to demonstrate services and provide support.
• Stay updated on product launches and maintain product knowledge.
• Ensure timely execution of sales processes from order to follow-up.
• Perform other duties as assigned by Immediate Head.

Skills

Communication

Customer service

Organizational skills

Problem solving

Teamwork

Driver's license

Field work

Education

Bachelor's Degree in engineering or related technical field

Job description

Qualifications and Essential Skills

• Bachelor's Degree:A bachelor's degree in a technical field like engineering (e.g., industrial, electrical, mechanical) or a related area is required.

• Communication Skills: Excellent verbal and written communication are critical for coordinating with clients and sales teams.

• Customer Service:Excellent interpersonal and communication skills to build strong client relationships.

• Organizational Skills:Strong time management, attention to detail, and the ability to manage multiple tasks effectively.

• Problem-Solving:Ability to resolve customer issues and identify solutions to improve processes.

• Teamwork:Strong collaborative skills to work effectively with the sales team and other departments.

• At least 2 years of experience in Sales is an advantage and willing to learn technical products.

• Can drive 4 wheels and with valid drivers license and willing to do field work.

Job Description:

Customer Relationship Management & Support for Key Accounts:

• Addressing inquiries from customers, and providing a high-quality customer service experience.

• Building and maintaining strong, long-term customer relationships based on trust and confidence to ensure satisfaction and loyalty.

• Managing customer accounts and handling issues to facilitate successful sales and foster repeat business.

Coordination:

• Liaising with internal departments (like logistics or fulfillment) and external stakeholders to ensure efficient delivery and completion of sales processes.

• Traveling to client sites to demonstrate services, provide technical support or hold meetings.

Product Knowledge:

• Stay updated on product launches and develop in-depth knowledge of company products to assist customers and the sales team.

Process Management:

• Ensuring the timely and complete execution of sales processes, from order processing to post-sale follow-up

Perform other duties that may be assigned by your Immediate Head.