Associate Sales Engineer

Our Clients; Batangas City; On-site; PHP 500,000 - 900,000; Full time

Job summary

Our Clients Philippines is seeking a technical sales support specialist to coordinate orders from inquiry to shipment, serve as a product SME, and translate technical details for non-technical customers.

You will back our sales managers, distributors, and channel partners, generate timely quotations, maintain CRM data, travel up to 10%, and help expand revenue through close collaboration with engineering and marketing.

Qualifications

• Experience explaining technical products to non-technical audiences.
• Ability to generate timely quotations and follow up.
• Coordinate orders from inquiry to shipment with internal teams.
• Maintain accurate customer data in CRM and keep stakeholders informed.

Responsibilities

• Provide technical sales support to sales managers, end customers, and distributors.
• Coordinate internally to guide orders from inquiry to shipment.
• Communicate product capabilities to non-technical audiences.
• Train Business Development Managers and Channel Partners on products.

Skills

Technical sales support

Customer communication

CRM knowledge

Collaboration with engineering

Tools

CRM system

Job description

This position is responsible for providing technical sales support to our sales managers, end customers, and distributors by coordinating internally with other departments to guide orders from initial inquiry to shipment. Serves as a subject matter expert on our products and capabilities and is able to effectively communicate technical products to a non-technical audience. Supports our Business Development Managers and customers with the goal of increasing revenue and achieving annualized growth of 15% or greater.

• Customer service with a proven ability to explain technical products
  to a non-technical audience both internal and external.
  Provides excellent technical sales support to our sales managers,
  end customers, and distributors.
• Works with customers and engineering to ensure products meet
  specified requirements.
• Listens, understands, and ensures customer needs are met, which
  may include product modifications.
• Provides timely quotation generation and follow-up.
• Secure orders and assures product delivery by monitoring orders
  from initial inquiry to shipment, works with internal team for order
  coordination. Communicates order updates to customers as needed.
• Creates and proactively maintains strong customer relationships.
• Works with and creates positive working relationships with other
  engineering and technical team members.
• Assists in preparation of annual Order Entry Plan.
• Records and maintains customer information in CRM system.
• Subject matter expert for products and capabilities in support
  of new and existing customer applications.
• Trains Business Development Managers and Channel Partners on
  company products and capabilities.
• Travels throughout assigned territory as necessary, up to 10%
  travel.
• Supports marketing by attending trade shows and conferences.
• Calls prospective customers in target segments with the goal of
  adding to our customer base.
• Assists with research and development of new products.
• Utilizes and creates documents in the Wiki.
• Exemplify core values of integrity, commitment, innovative thinking,
  customer centric, and teamwork.