Associate, Order Management (Polanco, CDMX)

Schneider Electric; Mexico; Hybrid; PHP 2,821,000 - 4,075,000; Full time

Benefits offered by this job

Hybrid Work Model

Job summary

Schneider Electric is seeking a highly organized and customer-focused Entry-Level Digital Power Order Management Associate to support the successful execution of customer orders throughout the order lifecycle. You will coordinate orders from release through shipment, invoicing, and closeout, acting as a liaison between customers and internal teams.

This hybrid role offers early-career professionals a path into order management, customer operations, and cross-functional project coordination

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, or related field.
• 1-3 years of experience in order management, customer service, supply chain, project coordination, or related function.
• Advanced English proficiency required.
• Advanced Excel skills and MS Office proficiency.
• Experience with SAP or ERP systems is a plus.

Responsibilities

• Coordinate Digital Power orders throughout the full order lifecycle from release to closeout.
• Serve as primary contact for customer inquiries and order status updates.
• Collaborate with Sales, Manufacturing, Purchasing, Logistics and other teams to ensure on-time delivery.
• Coordinate supplier interactions and order tracking in SAP and internal systems.
• Identify and resolve delivery risks and customer issues, and support process improvements.

Skills

Order management

Customer service

Stakeholder management

Attention to detail

Analytical skills

Education

Bachelor's degree in Business, Supply Chain, Operations, Engineering or related

Tools

SAP

ERP systems

Excel

Job description

Schneider Electric is seeking a highly organized and customer-focused Entry-Level Digital Power Order Management Associate - Entry Levelto support the successful execution of customer orders throughout the order lifecycle. In this role, you will serve as a key liaison between customers and internal teams, ensuring accurate order execution, timely communication, and an exceptional customer experience.

As part of the Digital Power team, you will coordinate orders from release through shipment, invoicing, and closeout while collaborating with Sales, Purchasing, Manufacturing, Logistics, and other stakeholders. This is an excellent opportunity for early-career professionals looking to build experience in order management, customer operations, supply chain, and cross-functional project coordination.

What will you do?

• Coordinate Digital Power orders throughout the full order lifecycle, from order release to shipment, invoicing, and closeout.
• Manage order backlog and support on-time delivery performance.
• Serve as the primary point of contact for customer inquiries and order status updates.
• Partner with Sales, Manufacturing, Purchasing, Logistics, and other cross-functional teams to ensure seamless order execution.
• Coordinate supplier interactions, purchasing activities, and order tracking within SAP and internal systems.
• Identify and resolve delivery risks, escalations, and customer issues.
• Support reporting, process improvement initiatives, and customer experience enhancements.
• Maintain accurate order documentation and records.

What qualifications will help you be successful?

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field; or equivalent combination of education and experience.
• 1-3 years of experience in order management, customer service, supply chain, project coordination, or a related business function.
• Advanced English proficiency (required).
• Advanced Excel skills and strong proficiency in Microsoft Office applications.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Experience with SAP or other ERP systems is a plus.
• Experience supporting customer-facing order fulfillment processes in a manufacturing, industrial, or technology environment.
• Knowledge of Schneider Electric systems, including ESPS, SMS, and SAP S/4HANA is a PLUS.
• Demonstrated ability to manage multiple priorities and coordinate effectively across cross-functional teams.
• Continuous improvement mindset with experience identifying opportunities to improve processes and customer experience.

*Entry Level Profiles

*Hybrid Work Model

*Advanced English is a MUST

Key Competencies

• Customer Focus
• Cross-Functional Collaboration
• Communication Skills
• Problem Solving
• Attention to Detail
• Organization & Prioritization
• Accountability
• Continuous Improvement

Why join us?

Join our Project Execution team and gain hands-on experience working with customers, supply chain, operations, and project teams in a global environment. This role offers excellent exposure to order management, customer operations, and business processes while supporting high-impact Digital Power solutions.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.