Service Coordinator

Schneider Electric; Hinoba-an; On-site; PHP 300,000 - 420,000; Full time

Job summary

Schneider Electric in the Philippines is seeking a Senior Assistant I to bridge customer orders with seamless service delivery. You will ensure precise entry of service orders in ERP systems, validate billing and pricing, and support on-time delivery through collaboration with sales and logistics teams.

The role emphasizes attention to detail, proactive problem solving, and the ability to manage multiple priorities with minimal supervision in a dynamic environment.

Qualifications

• Attention to detail and high data quality standards.
• Proactive problem-solver who knows when to escalate and when to take initiative.
• Ability to juggle multiple priorities and meet deadlines with minimal supervision.
• Collaborative mindset supporting team success and operational excellence.

Responsibilities

• Enter and book service orders and contracts in ERP systems with precision and attention to detail.
• Validate product installations, billing accounts, pricing, and service entitlements to ensure order accuracy.
• Monitor data flow to CRM and billing systems while applying financial rules and tracking gross margins.
• Partner with sales and logistics teams to resolve order issues and support on-time service delivery.

Skills

Adaptability

Collaboration

Communication

Contract management

Customer orientation

Tools

CRM tools

ERP systems

Job description

Join our Service Order Management team as a Senior Assistant I and become the essential connection between customer orders and flawless service delivery. If you thrive on accuracy, collaboration, and keeping operations running smoothly, this role is for you.

What will you do?

• Enter and book service orders and contracts in ERP systems with precision and attention to detail
• Validate product installations, billing accounts, pricing, and service entitlements to ensure order accuracy
• Monitor data flow to CRM and billing systems while applying financial rules and tracking gross margins
• Partner with sales and logistics teams to resolve order issues and support on‑time service delivery

What are the key skills we are looking for?

• Adaptability — foundational level; adjusting to changing priorities and order requirements in a fast‑paced environment
• Collaboration — developing level; coordinating effectively across sales, logistics, and service teams
• Communication — developing level; liaising with stakeholders to clarify order details and resolve issues
• Contract management — developing level; administering service contracts and ensuring compliance with terms
• CRM tools — developing level; managing customer data and tracking service order status
• ERP systems — developing level; entering and validating orders to maintain data integrity
• Customer orientation — developing level; ensuring order accuracy to support exceptional service delivery

What qualifications will make you successful?

• Exceptional attention to detail and a commitment to maintaining high data quality standards
• Proactive problem‑solver who knows when to **escalate** and when to take initiative
• Ability to juggle multiple priorities and meet deadlines with minimal supervision
• Collaborative mindset with a focus on supporting team success and operational excellence

What's in it for me?

• Be a key player in delivering seamless service experiences that delight customers
• Develop your skills across ERP systems, contract management, and cross‑functional collaboration
• Join a team that values precision, teamwork, and continuous learning
• Grow your career in a dynamic environment with opportunities for advancement

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country‑specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.