Operations Reporting Specialist - Data & Insights

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 391,000 - 580,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking an Associate, Operations Reporting. The role focuses on daily production of reports, handling special inquiries, and distributing outputs to clients.

You will analyze existing projects, consult with leaders on reporting needs, and help build processes and improved reports. The candidate should have a Bachelor’s degree and 2–4 years of related experience, with familiarity in Oracle/SQL and strong MS Office skills.

Qualifications

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology, including Oracle or familiarity with SQL.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Skills

Strong communication

Microsoft Office

SQL

Multi-tasking

Report development

Education

Bachelor's degree in related field

Tools

Oracle

SQL

Job description

Concentrix CVG Philippines, Inc. is seeking an Associate, Operations Reporting. The role focuses on daily production of reports, handling special inquiries, and distributing outputs to clients.

You will analyze existing projects, consult with leaders on reporting needs, and help build processes and improved reports. The candidate should have a Bachelor’s degree and 2–4 years of related experience, with familiarity in Oracle/SQL and strong MS Office skills.