Associate Operations Support (Onsite-Vertis North)

Concentrix; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Concentrix is seeking a Reporting Analyst to produce ad hoc reports, trend analyses, and guide reporting improvements. You will work with business leaders to define needs, coordinate processes, and develop new reports using various data sources.

The role requires a Bachelor's degree and 2–4 years in call-center reporting, with strong SQL/Oracle knowledge, communication, and ability to manage multiple tasks with deadlines.

Qualifications

• Bachelor's degree in a related field from a four-year college
• 2–4 years of relevant experience preferred
• Experience with call center business and computer support systems preferred
• Knowledge of databases including Oracle or SQL
• Strong communication, organization, and meeting deadlines

Responsibilities

• Produce ad hoc reports and trending data for client inquiries
• Consult with business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Skills

Call center experience

SQL knowledge

Microsoft Office

Communication skills

Reporting solutions

Database knowledge

Multitasking

Time management

Relationship building

Detail oriented

Education

Bachelor's degree

Tools

Oracle

Job description

Essential Functions/Core Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Experience with call center business and computer support systems preferred
• Knowledge of database technology, including Oracle or familiarity with SQL
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Demonstrated knowledge of reporting solutions
• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop relationships.