Associate, Front Office

LaVie; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

LaVie is seeking an Associate, Front Office to handle daily front desk activities in Manila, ensuring high guest satisfaction and efficient revenue through upselling. You will greet guests, manage check-ins/outs, and coordinate with Housekeeping and Reservations for seamless service.

A Diploma in Hotel Management and at least 1 year of experience are preferred; Korean or Japanese language ability is a strong advantage, along with solid interpersonal and cash handling skills.

Qualifications

• Diploma in Hotel Management or equivalent.
• Minimum 1 year of experience in a similar role.
• Ability to speak Korean or Japanese is a strong advantage.
• Friendly, approachable, and a strong team player.
• Excellent interpersonal and communication skills.
• Cashier and basic financial handling skills.

Responsibilities

• Maintain front desk operations and guest check-in/check-out with accuracy.
• Deliver high-quality customer service and resolve guest concerns promptly.
• Promote hotel products and services through upselling to meet revenue targets.
• Coordinate with Housekeeping, Reservations, and Service Center for seamless operations.
• Oversee cashiering functions including end-of-shift balancing and billing accuracy.
• Maintain data entry standards, email communications, and shift documentation.

Skills

Interpersonal skills

Communication

Guest service

Upselling

Education

Diploma in Hotel Management

Tools

Cash handling

Job description

Job Brief The Associate, Front Office is responsible for the routine activities at the front desk daily while ensuring that highest level of standard, efficiency and guest satisfaction are achieved whilst maximizing room revenue through the upselling program and other related revenue. Job Responsibilities Maintain professional appearance, punctuality, and a courteous, guest-focused demeanor at all times.

Manage efficient check-in/check-out processes, room assignments, keycard issuance, and guest profiles. Deliver consistent, high-quality customer service and promptly resolve guest concerns or elevate when needed. Promote hotel products and services through active upselling to meet revenue targets.

Coordinate closely with Housekeeping, Bell Service, Reservations, and Service Center for seamless operations. Handle VIP and special guest services, including express or in-room check-ins and wake-up arrangements. Oversee cashiering functions, ensuring accurate billing, collections, cash handling, and end-of-shift balancing.

Maintain strong product knowledge of the hotel, facilities, and local area to assist guest inquiries. Ensure compliance with front office procedures, data entry standards, email communications, and shift documentation. Support departmental efficiency by maintaining supplies, workspace cleanliness, attending meetings, and performing other assigned duties

Job Qualifications Diploma in Hotel Management (preferred)Minimum of 1 year of experience in a similar role

Ability to speak Korean or Japanese (strong advantage)Friendly, approachable, and a strong team player

Excellent interpersonal and communication skills

Cashier and basic financial handling skills